Leia Liddelow

#**** **** ***** ******, ***** *, La Horquetta, Arima

1-868-***-****

1-868-***-****

adnh2o@r.postjobfree.com

Objective

To enhance my knowledge and understanding, and gain experience, so that I may be able to apply my skills significantly, not only contributing to my general development but also to the improvement of the organization I am working with. Education

2019-Present

Information Technology – Associate in Applied Science College of Science, Technology and Applied Arts of Trinidad and Tobago 2009

Computer Engineering Diploma

University of Trinidad and Tobago - John S. Donaldson Technical Institute, Port-of-Spain

• Advanced Computer Networking

• C++ Programming

• Object Oriented Programming I

• Networks I

• Human-Computer Interaction

• Computer Hardware Fundamentals

• Data Communications

• Microprocessor Architecture

• Introduction to Computers

• Introductory Management for

Technicians

• Instrumentation and Control Electrical

and Electronics Workshop I

• Electrical and Electronics Workshop II

• Distributed Systems Development

• Mathematics for Technicians I

• Business Programming

• Communications and Life Skills

• Health and Safety

2008-2009

Pre-University Programme

University of Trinidad and Tobago - O’meara Campus, Arima English, Mathematics, Chemistry, Physics, Computer Literacy, Life Skills, Conversational Spanish. 2003-2008

Malabar Secondary School

CXC GENERAL PROFICIENCY

• Electronic Document Preparation& Management Grade I*

• Human & Social Biology Grade I

• Mathematics Grade II

• Principles of Business Grade II

• English Grade III

Leia Liddelow

#7411 Tony Govia Avenue, Phase 7, La Horquetta, Arima 1-868-***-****

1-868-***-****

adnh2o@r.postjobfree.com

Experience

January 2020 – December 2020

Customer Advocate

Micro Software Designs Ltd

• Provided support and created reports for Emortelle

• Resolved issues, requests and queries from assigned clients

• Served as a resident Emortelle expert by obtaining and sharing knowledge of Emortelle

• Provided support and feedback to group members.

• Composed initial document on new features

• Conducted on-site upgrades and new installations locally and overseas

• Submitted weekly reports to manager

• Performed other duties as assigned by Manager/Supervisor July 2019 – October 2019

ICT Support Officer – Venezuelan Registration Migration Framework Ministry of National Security

• Provided support and created reports for MIDAS systems for IOM

• Supervised and trained staff on MIDAS systems

• Troubleshooted many IT related issues

• Assisted with minor networking upgrades

July 2016 – July 2019

ICT Support Officer

Ministry of National Security – Immigration Division

• Provided support to System Analyst and Network Administrator

• Prepared business letters and office memos

• Assisted with various IT helpdesk issues

• Solved numerous IT related issues with staff

June 2015 – December 2015

Administrative Assistant

Republic Bank Limited – Park Street, PoS

• Received, sorted and distributed incoming mail and dispatched outgoing mail

• Prepared business letters and office memos

• Answered telephone enquiries and transferred to the appropriate staff members

• Maintained all employee files and performance reports

• Operated a range of office machines such as photocopiers, computers and faxes Leia Liddelow

#7411 Tony Govia Avenue, Phase 7, La Horquetta, Arima 1-868-***-****

1-868-***-****

adnh2o@r.postjobfree.com

August 2014 – June 2015

Clerical Assistant

Eric Williams Medical Sciences Complex

• Provided clerical support to the administration department

• Managed incoming/ outgoing calls

• Processed incoming/outgoing mail

• Filed and recorded patient records

• Prepared departmental correspondence and documents

• Scheduled appointments

April 2014 – August 2014

Receptionist/ Administrative Assistant

Micro Software Designs Ltd

• Made and received telephone calls

• Received and directed visitors

• Created spreadsheets and presentations

• Processed documents for filing and faxing

• Delivered documents to other organizations

• Assisted in organizing events

July 2012 – September 2013

Internet Help Desk Specialist

Direcone (Customer Interaction Centre)

• Greeted customers over the telephone

• Maintained and assisted with the Internet HelpDesk responsibilities

• Maintained knowledge of current sales or promotions and security practices

• Solved various internet and pc issues to customers in a detailed step-by-step manor

• Answered any questions regarding internet service or troubleshooting issues May 2011 – Sept 2011

Cashier

HiLo Food Stores (Massy Stores)

• Greeted customers

• Cashed items

• Maintained and balanced cashiers’ drawer

• Promoted items by describing benefits of its use

• Assisted with procedure of collecting items of return Leia Liddelow

#7411 Tony Govia Avenue, Phase 7, La Horquetta, Arima 1-868-***-****

1-868-***-****

adnh2o@r.postjobfree.com

Extracurricular Certifications

• Former member of the Trinidad and Tobago Cadet Force (2003-2012)

• Acquired Certification from NEDCO: Youth Entrepreneurship Success ‘YES’ Programme.

• United Nations Course Training: BSAFE Certification

• International Organization for Migration: MIDAS participation certification Hobbies/ Interests

• Swimming

• Fishing

• Camping

• Reading

References

MRS BRENDA HUNTE 680-8327

Administrative Director

Micro Software Designs

MS MONICA RAMDIAL 761-2877

Manager, Corporate Services

Micro Software Designs

MR SHAZZAD KHAN 306-9256

Entrepreneur/ Chef

Khandel Caterers

Contact this candidate