Network Administrator Clerical Assistant
Resume:
Leia Liddelow
#**** **** ***** ******, ***** *, La Horquetta, Arima
********@*****.***
Objective
To enhance my knowledge and understanding, and gain experience, so that I may be able to apply my skills significantly, not only contributing to my general development but also to the improvement of the organization I am working with. Education
2019-Present
Information Technology – Associate in Applied Science College of Science, Technology and Applied Arts of Trinidad and Tobago 2009
Computer Engineering Diploma
University of Trinidad and Tobago - John S. Donaldson Technical Institute, Port-of-Spain
• Advanced Computer Networking
• C++ Programming
• Object Oriented Programming I
• Networks I
• Human-Computer Interaction
• Computer Hardware Fundamentals
• Data Communications
• Microprocessor Architecture
• Introduction to Computers
• Introductory Management for
Technicians
• Instrumentation and Control Electrical
and Electronics Workshop I
• Electrical and Electronics Workshop II
• Distributed Systems Development
• Mathematics for Technicians I
• Business Programming
• Communications and Life Skills
• Health and Safety
2008-2009
Pre-University Programme
University of Trinidad and Tobago - O’meara Campus, Arima English, Mathematics, Chemistry, Physics, Computer Literacy, Life Skills, Conversational Spanish. 2003-2008
Malabar Secondary School
CXC GENERAL PROFICIENCY
• Electronic Document Preparation& Management Grade I*
• Human & Social Biology Grade I
• Mathematics Grade II
• Principles of Business Grade II
• English Grade III
Leia Liddelow
#7411 Tony Govia Avenue, Phase 7, La Horquetta, Arima 1-868-***-****
********@*****.***
Experience
January 2020 – December 2020
Customer Advocate
Micro Software Designs Ltd
• Provided support and created reports for Emortelle
• Resolved issues, requests and queries from assigned clients
• Served as a resident Emortelle expert by obtaining and sharing knowledge of Emortelle
• Provided support and feedback to group members.
• Composed initial document on new features
• Conducted on-site upgrades and new installations locally and overseas
• Submitted weekly reports to manager
• Performed other duties as assigned by Manager/Supervisor July 2019 – October 2019
ICT Support Officer – Venezuelan Registration Migration Framework Ministry of National Security
• Provided support and created reports for MIDAS systems for IOM
• Supervised and trained staff on MIDAS systems
• Troubleshooted many IT related issues
• Assisted with minor networking upgrades
July 2016 – July 2019
ICT Support Officer
Ministry of National Security – Immigration Division
• Provided support to System Analyst and Network Administrator
• Prepared business letters and office memos
• Assisted with various IT helpdesk issues
• Solved numerous IT related issues with staff
June 2015 – December 2015
Administrative Assistant
Republic Bank Limited – Park Street, PoS
• Received, sorted and distributed incoming mail and dispatched outgoing mail
• Prepared business letters and office memos
• Answered telephone enquiries and transferred to the appropriate staff members
• Maintained all employee files and performance reports
• Operated a range of office machines such as photocopiers, computers and faxes Leia Liddelow
#7411 Tony Govia Avenue, Phase 7, La Horquetta, Arima 1-868-***-****
********@*****.***
August 2014 – June 2015
Clerical Assistant
Eric Williams Medical Sciences Complex
• Provided clerical support to the administration department
• Managed incoming/ outgoing calls
• Processed incoming/outgoing mail
• Filed and recorded patient records
• Prepared departmental correspondence and documents
• Scheduled appointments
April 2014 – August 2014
Receptionist/ Administrative Assistant
Micro Software Designs Ltd
• Made and received telephone calls
• Received and directed visitors
• Created spreadsheets and presentations
• Processed documents for filing and faxing
• Delivered documents to other organizations
• Assisted in organizing events
July 2012 – September 2013
Internet Help Desk Specialist
Direcone (Customer Interaction Centre)
• Greeted customers over the telephone
• Maintained and assisted with the Internet HelpDesk responsibilities
• Maintained knowledge of current sales or promotions and security practices
• Solved various internet and pc issues to customers in a detailed step-by-step manor
• Answered any questions regarding internet service or troubleshooting issues May 2011 – Sept 2011
Cashier
HiLo Food Stores (Massy Stores)
• Greeted customers
• Cashed items
• Maintained and balanced cashiers’ drawer
• Promoted items by describing benefits of its use
• Assisted with procedure of collecting items of return Leia Liddelow
#7411 Tony Govia Avenue, Phase 7, La Horquetta, Arima 1-868-***-****
********@*****.***
Extracurricular Certifications
• Former member of the Trinidad and Tobago Cadet Force (2003-2012)
• Acquired Certification from NEDCO: Youth Entrepreneurship Success ‘YES’ Programme.
• United Nations Course Training: BSAFE Certification
• International Organization for Migration: MIDAS participation certification Hobbies/ Interests
• Swimming
• Fishing
• Camping
• Reading
References
MRS BRENDA HUNTE 680-8327
Administrative Director
Micro Software Designs
MS MONICA RAMDIAL 761-2877
Manager, Corporate Services
Micro Software Designs
MR SHAZZAD KHAN 306-9256
Entrepreneur/ Chef
Khandel Caterers
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