Banquet Server Customer Service

ISHSA LANKFORD

***** ******* **** 313-***-**** **************@*****.***

Detroit Michigan

48238

Ishsa lankofrd

***** ******* ****. 313-***-**** **************@*****.***

Banquet Server, SMS Staffing Agency, Detroit MI, January 2018 -Present

• Assures guest satisfaction by providing a phenomenal service throughout dining experience • Effectively communicates knowledge of wine to guests with courtesy and charm

• Especially familiar with specific menu items to ensure guests satisfaction

• Executes teamwork orientation toward and amongst co-workers

• Excellent in ensuring guests receive proper fine dining etiquette throughout experience

• Ensures that’s guests receive food and wine service in a timely fashion

• Maintains impeccable standards of personal appearance and hygiene

Server, SavannahBlue - Detroit, MI March 2018 to November 2019

• Anticipated guests’ needs with attention to detail, properly greeted guests and exceeded restaurant standard routine of service

• Executed patience, strong communication, understanding of the food/wine menus, and suggested menu items appropriately

• Ensured guests’ food arrived in a timely fashion, remained accessible throughout dinning experience, and met guests desires

• Provided immaculate dinning area for guests and refilled beverages appropriately

• Skillfully provided guests with a pleasantly memorable dinning experience

Eligibility Advisor, Apple, Aditya Birla Minacs, Southfield, MI November 2016- March 2018

• Determines if a customer was eligible for paid phone support and forwarded calls to the proper department

• Exceeds a steady call volume of customer calls and updated customer information intelligently

• Averages 100 calls per shift and exceeded performance metrics in all areas (sales, speed, accuracy, average handle time)

• Implements proper soft skills to address customer concerns and sold warranties for individual Apple devices

• Successfully meets weekly sale goals (Apple Care) and paid customer service support (average 1 out

of every 10 customers, 100 call shift

Education

John J Pershing Highschool

2015/2016

Graduated 2016 HS Diploma

Strayer University

2017-2023

BA in Criminal Justice

Currently attending

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