Operations Manager Sourcing
Resume:
IMRAN KHAN
F&B OPERATIONS
PROFILE
Focused F&B operations
professional with exceptional
planning and implementation
capabilities. Expert
professional in overall
operations, planning and
executing business strategies,
master in developing new
market channels and building
strong relationships with sales
managers, customers and
industry leaders.
CONTACT
Address:
Jebel Ali, Dubai, UAE
Contact:
Email:
******.***@*****.***
EMPLOYMENT HISTORY DESI TREATS RESTAURANT FEB 2019 TO FEB 2021
Operations Manager
Al Mushrif, Abu Dhabi, UAE
• Nature of business: Mumbai Street Food Restaurant (Casual Dining)
• Roles and Responsibilities:
• Start-up and Operations
Built-up of shell and core location with theme-based decor with the help of the contractor.
Leasing formalities and keeping abreast with the guidelines set by landlords.
Government approvals and licensing including branding.
Equipment sourcing and procurement.
Food and other products vendor sourcing and procurement.
Setting up recipes and SOPs from scratch in line with the brand concept.
Hiring, visa processing, and training staff in line with the brand concept and government regulations.
• Business Development and Marketing
Create an exceptional dining experience for customers with continuously improving food quality and service.
Identify and explore business with menu expansion and customer targeted strategy.
Developing business relationships through networking.
Managing the overall marketing, advertising, and social media of the restaurant.
Schedule, manage, and/or attend to health, hygiene and safety inspections, services and maintain updated records as mandated by regulations.
Stay abreast of the changes in regulations and ensure their implementation.
• People Management
Recruiting, training, developing and motivating teams for result-oriented performance as well as scheduling shifts and assigning work.
Thorough training about SOPs in line with the guidelines stated by government and good business practicing regulations and ensuring their implementation for a healthy and safe working environment.
Conduct team-building activities and create incentive plans to motivate staff and ensure their personal and professional growth.
• Financial Management
Preparing monthly and annual budget and P&L accounting
Optimizing and controlling expenses through appropriate vendor sourcing and credit management as well as minimizing wastage.
Sales data management and analysis.
Preparing and updating all necessary work reports on the work progress, staff financial and, sales and accounts management.
• Key achievements:
Successfully building up and operating a restaurant from scratch.
Excellent customer service and food quality track record.
SKILLS
Language Skills
English - Fluent
Hindi - Native
Malayalam - Conversational
Urdu - Native
Marathi - Conversational
IT Skills
MS Office
Outlook
Internet applications
Certified computer hardware
professional
Professional Skills
Good Communication
Highly Presentable
Exceptionally Organized
Excellent Customer Service
Leadership & Management
Strong Interpersonal Skills
Team worker
People management
Analytical & Problem Solving
Self motivated
Networking
Multitasking
Professionalism & Integrity
Digital Marketing
Regulations Compliance
Initiator
Business Oriented
Vendor Management
Strong Negotiator
Cost Optimization
BARBACOA LIMITED NOV 2014 TO JAN 2019
Operations Manager
Masdar City, Abu Dhabi, UAE
• Nature of business: Mexican Restaurant (Casual Dining)
• Roles and Responsibilities:
• Business Development and Marketing
Responsible for managing new and existing accounts and developing them to their full potential to ensure consistent recurring revenues.
Providing external clients and walk-in customers with exceptional hospitality and service that continually delivers significant value and meets their needs.
Identify and explore business in new markets and environments.
Build new units from scratch including but not limited to designing, legal approvals, lease and licensing, managing built-up and fit-out with the help of the contractor, equipment sourcing, staff management, menu development and costing and further as required.
Developing business relationships through networking.
Sourcing, planning and organizing short term and long-term events participation.
Managing catering and bulk order services.
Managing the overall marketing, advertising, and social media of the restaurant.
Work Permit and legal documentation processing as and when required.
Schedule, manage and/or attend to health, hygiene and safety inspections, services and maintain updated records as mandated by regulations.
Stay abreast with the changes in regulations and ensure their implementation.
• People Management
Recruiting, training, developing and motivating teams for result-oriented performance.
Managing visa and insurance processing with the help of external agencies.
Scheduling work assignments amongst staff and allocating shifts to avoid over-staffing or work overload.
Preparing SOP’s aligning with the guidelines stated by government and good business practicing regulations and ensuring their implementation for a healthy and safe working environment.
Conduct periodic team building activities to motivate staff and improve interpersonal relationships.
• Financial Management
Ensure healthy financial management through systematic sales forecasting, preparing monthly and annual budget, optimizing and controlling expenses, minimizing wastage and more.
Accounts and sales data management and analysis.
Coordinate with CA for VAT filing.
Vendor management including cost optimization and credit management.
Preparing and updating all necessary work reports on the work progress, staff financials and sales and accounts management.
• Key achievements:
Progressive and organic growth from Restaurant coordinator to the position of operations manager
Instrumental in winning Timeout Abu Dhabi awards for 4 consecutive years and Fact magazine award in 2018.
HOBBIES
Events participation
Explore different cuisine
Trends in F&B
Internet browsing
Research and gain knowledge
about technological advances
ADDITIONAL INFORMATION
DOB:
16th April 1986
Driving License:
Valid UAE driving license
Visa Status:
Employment visa
Available to Join:
Immediately
Preferred Location:
Anywhere in UAE
TELEPIZZA NOV 2012 TO NOV 2014
Store supervisor
Khalifa City, Abu Dhabi, UAE
• Nature of business: Spanish pizza chain
• Roles, Responsibilities & Key Achievements:
Started as pastry and pizza base maker.
Also worked as a delivery boy.
Promoted to store supervisor after 18 months overlooking sales and orders. BOUTIQUE AH-11 APR 2005 TO OCT 2012
Owner
Mumbai, India
• Nature of business: Retail business of Men's wear
• Roles, Responsibilities & Key Achievements:
Handled all store activities and promotion.
Staff hiring and training.
Material sourcing and procurement.
Sales and accounts management.
EDUCATION EDUCATION INSTITUTE YEAR GRADE
Bachelor of
Commerce*
Modern Institute of
Engineering and Management
2004-
2007
64.60 %
Higher Secondary Modern Open Learning School
2002-
2004
B
Secondary Modern Open Learning School 2002 B
Additional Certifications
Essential Food Safety
Training (EFST)
Certificate
Abu Dhabi Food Control
Authority (ADFCA)
2019
Certificate course
HACCP Level 3
Echo3education 2018
Certificate in Advanced
Digital Marketing
Manipal Prolearn Distance
Learning
2018
*Degree certificate is duly attested by the Indian and UAE government. I hereby declare that all the information given above is true to the best of my knowledge. Name: Imran Khan
Place: Dubai, UAE
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