Support Technician Engineer

Georgina Akuandou Njenwei

San Antonio, Texas

Email –************@*****.***

Cell – 210-***-****

Summary

A self-motivated and dedicated Professional creative, quick learner, duty conscious, excellent

Communication skills, team worker with management experience and demonstrated ability to achieve objectives within strict deadlines. My areas of expertise include 2+ years experience in server configuration and management, user management, email analysis. Work with senior system administrator to assist stakeholders to resolve incidents and escalate incidents when necessary, in Network Concept such as DNS, DHCP, and TCP/IP. Have 5+ years of IT experience and seeking a position where attention to details and devotion to customer satisfaction is essential.

Technical Skills

Server configuration and user management

Knowledge on Firewall,IDS/IPS

Critical thinking and problem solving ability in Network trouble shooting.

Strong knowledge and experience in Microsoft Windows and desktops

Knowledge on Remote Desktop Protocol Administration

Monitoring using the ‘top’ command

Patching servers to update server resources from the internet/web

Basic experience in cloud environment such as AWS and Vmware

Assist in automation technology such as, kvm, cron jobs, and ansible.

Experience in Networking concepts such as DNS, DHCP, SSL, and TCP/IP

Proficiency in English Language and French

Experience

Dec 2018 – present, Dynamic Tech LLC; Hyattsville, Maryland

Schedule meetings with clients for need assessement

Analyze Iron Port and Fire Eye alert for potential threat and vulnerability

Investigate process and resolved security email alerts

Stay up to date with current vulnerabilities, attacks, and countermeasures

Develop follow-up action plans to resolve reportable issues and communicate with other IT teams to address security threats and incidents accordingly

Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall SOC functions

Monitor events, responded to incidents and reported findings and also escalate critical tickets

IT Support Technician June 2016– Sept 2018 Fisher Automotive Group, Lanham Maryland

Provide Network Support with a variety of Operations

Install and Configure Computer Network Maintain Servers and associated hardware, applications, services and settings for the use of Network resources.

Addressing and resolving typical problems/queries, such as password issues, hardware, software diagnoses, Network connectivity, and File searches.

Provide customer feedback for all IT service problems, including confirmation of user satisfaction/closure

Equipment

Install and integrate new network equipment, computer hardware, and software applications

Provide basic level telephone support to the end-user community on hardware, software, and network-related problems, questions, and use.

Monitors faults, performance, and capacity issues; prepares remediation reports and documentation.

Maintain network connectivity, security and monitor network to ensure optimal performance

Create Technical support documentation for systems and applications

Upgrade system and processes as required for enhanced functionality and security issues resolution

Certifications

In process

Education

Bachelor of Science

Master of Science

References

Upon Request

Dear Madam/Sir

Please consider this cover letter and the enclosed resume for the Position of a Technical Support Engineer III advertised on your Website.

A self-motivated and dedicated Professional creative, quick learner, duty conscious, excellent Communication skills, team lead with management experience and demonstrated ability to achieve objectives within strict deadlines. My areas of expertise include 2+ years experience in network monitoring, threat and work with stakeholders to resolve incidents and escalates incidents when necessary using policies and procedures. Have 5+ years of IT experience and seeking a position where attention to details and devotion to customer satisfaction is needed.

My desire is to learn new technologies and maintain industry knowledge, effect change within the company and to give my best. Am willing to relocate.

Thank you for considering my application. I look forward to hearing from you and meeting you soon.

Contact this candidate