Game Operation Specialist
Resume:
MARVIN DALE G. MALICDEM
** ***-*** **., ***-asa Subd. II, Karuhatan, Valenzuela City
********************@*****.***
OBJECTIVES:
To be able to share my knowledge that can contribute well to the company.
To be associated with different kind of people in order to grow as a better person.
To solve problems in an effective/creative manner in a challenging position.
To enhance my professional skills in a dynamic and fast paced workplace.
WORK EXPERIENCE:
Company: Accenture Incorporation
Address: 7/F Robinsons Cybergate 1, Pioneer Street, 1554 Mandaluyong City.
Position: Data Analyst
Date: July 2017 – January 2018
Job Description:
Identifies the request requirements by studying the necessary documents, determining the scope, documenting results and confirms any discrepancy to the people who are involved
Maintains client confidence and protects transactions by keeping information confidential.
Maintains professional and technical knowledge by taking the well-timed trainings, reviewing the SOP’s and taking refresher exam.
Maintains quality service by establishing and enforcing the organization standards.
Verifies results by having a peer review and checking the end results.
Verifies colleague’s work to make sure the quality of every request.
Provides reference for the clients by writing documentation, providing support and help.
Prepares reports by collecting, analyzing and summarizing information Contributes to team effort by accomplishing related results as needed
Position: Quality Auditor
Date: January 2018 – December 2020
Job Description:
Review quality samples agreed upon by the client and Accenture.
Perform analysis on quality trends and flag quality-related risks to the project leadership.
Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent way Reporting duties and special projects will be assigned to quality specialists at a higher career level
Company: Skyline Live Support Corp.
Address: 203 Skyline Building, A. Mabini Street corner E. Jacinto, Barangay 5, Caloocan City, Metro Manila, Philippines
Position: Online Marketing Associate.
Date: May 2021 – July 2021
Job Description:
Provide web-based support on a wide variety of social networking websites as specified by the client.
Answer right questions at the right time on social networking websites as specified by the client, being useful and helpful member in the community.
Promote the client without spamming on social networking websites as specified by the client.
Keep all social networking accounts active daily.
Create new social networking accounts as specified by the client.
Transmit accomplished job to the project’s local or client provided system.
Perform other duties that may be assigned by immediate superior.
Company: GameOps Incorporation
Address: 2501-2505 One Corporate Centre, Ortigas Center, Pasig City, 1605, Metro Manila, Philippines
Position: Game Operations Specialist
Date: July 2021 – Present
Job Description:
Supporting the operations of Online Games.
Managing the communities of the players.
SKILLS:
Cost Accounting
Customer Interaction Handling
Metrics and Predictive Analytics
Operations Management
Service Quality Management
5S Methodology
Attention to Detail
Quality Control Inspection
Data Transaction Management Patterns & Techniques
Critical Thinking
Research Analysis and Interpretation
Transaction Management and Rollback Recovery Tools and Techniques
Programming Microsoft Visual Studio 2010 (Java, C#).
Web Development (HTML, CSS).
Microsoft Office Advance (Word, Excel, Power Point, and Publisher).
PERSONAL INFORMATION:
Birth Date : March 30, 1996
Age : 25 yrs. Old
Sex : Male
Height : 5’7
Weight : 72 Kg.
Religion : Born Again Christian
Citizenship : Filipino
Civil Status : Single
EDUCATIONAL BACKGROUND:
TERTIARY: Pamantasan ng Lungsod ng Valenzuela
Poblacion II, Malinta, Valenzuela City
Bachelor of Science in Information Technology
2013 – 2017
CHARACTER REFERENCES:
Geraldine Victoriano
Senior Quality Analyst
Accenture Incorporation
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Contact this candidate