Services Assistant Project Manager

Amber Paxton

Summary

Seeking a position with a company that will push me to explore new skills that will assist in building my success in a growing career.

Highlight of Skills

Inspiring leader

Impeccable customer services skills

Effective Communicator

Analytical/ Reporting

Innovative problem solver

Result Orientated

10+ years in Customer Service

10+ years MS word, Excel, CUSP, CAP, Citrix and NICE

10+ years in Training and Program Development

6+ years in Loan Servicing

4+ years in Recruiting / On Boarding

2+ years in Sales Force

Secure CRT, WIN SCP, Orcale systems

Experience

Configuration Specialist – MedImpact- Tempe, AZ July 2019-Present

Utilize project planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient designs. Meeting all assigned due dates for submitted change requests.

Utilizing all resources, tools, and systems while designing any custom maintenance and base benefits.

Reviewing all coding through a in-unit testing and configuration best practices.

Customer Service Representative- Freedom Debt Relief – Tempe, AZ January 2019-July 2019

Resolve customer service inquiries relating to payments, negotiations activity, and status updated on legal accounts

Build sustainable relationships and trust with clients’ account through open and interactive communication

Emphasize the core values within each interaction with the clients to provide matchless customer service

Customer Service Advocate - Dexcom Inc – Mesa, AZ November 2016- July 2018

Advocate for growing diabetes medical device taking 40-120 calls a day

Assist patients with insurance verification and qualification of device

Expert in de-escalating calls while maintaining empathy and discretion

Top 5 Sales Representative focusing on all outstanding customer service

Investment Advisor-Charles Schwab- Phoenix, AZ - February 2016- November 2017

Advise clients of new leads for investments.

Moving money from investment accounts to personal/investment accounts

Verifying off shore account in restricted countries.

Processing and verifying loan approvals

Community Service Project Manager- Sigma Cuts of Beauty- July 2017 – May 2018

Designed curriculum for instructor enhancement program.

Help apply and negotiate for non-profit grants and licensing.

Increased funding by 34% by building community campaigns and sponsorships.

Submitting and filed for state funding grants.

Submitted and managed payroll including payroll deductions and corrections.

Member Services Assistant - United Drugs Company- May 2015-Aug 2017

Screening resumes for candidate qualifications for advancement

Managing 4 staff members through training and task guidance.

Verifying representatives for employment.

Providing regular status reports for recruiting and business leaders.

Educator -Avalon School of Cosmetology March 2012-May 2015

Lead theory and hands on classes for varies sizes and styles of classes.

Managed large groups of students while working with clients on a daily basis to educate the future hairstylist.

Trained and developing new employees for the educator program.

Validation of time worked and weekly time clock reports.

Maintain sick/vacation pay accruals for 15 educators

Wrote lesson plans for advanced classes and review classes. Lead countless competitions.

Educator Trainer / Educator/ Stylist - Carsten Aveda Institute Sept 2008-Jan 2012

Educator: Lead theory and hands on classes for varies sizes and styles of classes. Managed large groups of students while working with clients on a daily basis to educate the future hairstylist. Worked with our spa department.

Educator Trainer: Trained licensed professional stylist on the techniques for having a successful class as well obtaining their instructor license. Wrote lesson plans for advanced classes and review classes.

Manager: Processed weekly payroll for employees including garnishment scheduling, taxes, and any other deductions. Evaluated all employee for goals and bonuses. Managed our Human Resource Department when it came between clients, staff, and students.

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