Illinois University Carbondale

KARIN WILLIAMS

***********@***.*** C: 847-***-**** 2101 Oakton Street, Evanston, IL 60202

Summary

Self-motivated sales and customer service professional who identifies customer needs and delivers effective solutions to problems. Committed to providing high quality customer care to build brand loyalty. Experience

Signode Glenview, IL

Customer Service Representative

August 2020 – Present

• Focused on enhancing both the internal and external customer experience through effective problem solving, anticipating customer needs, demonstrating empathy and having a sense of urgency.

• Skilled at communicating proactively with customers via phone and online to process their orders and to keep them aware of updates, changes, delays and other information deemed important by the customer.

• Well versed in the tools used to perform the job including CRM software, Microsoft Office applications including Word and Excel, Microsoft Teams, 8 X 8 phone system software and web browsers.

Avery Dennison Niles, IL

Customer Service Representative

January 2020 – June 1 2020

• Delivered a high level of service and support to each customer, via the phone and online, paving the way for future business opportunities.

• Managed accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries and order fulfillment.

• Utilized multiple computer systems including Microsoft Office, Google Hangouts for video conferencing, and function-specific software. Comcast Morton Grove, IL

Senior Sales Consultant

February 2016 – September 2019

• Exceeded targeted sales goals. Ensured that each and every customer received the best in class customer service in a fast-paced environment, including when there was a full lobby of customers in the store.

• Worked as a team member, including with other departments, to resolve any billing issues with customers needing resolution.

• Worked with multiple sales and customer service management systems as well as various internal web-based systems.

Home Depot Evanston, IL

Paint Sales Associate

March 2012 – December 2015

• Reached out to customers to assess their needs and provide assistance in regard to their paint and related projects.

• Kept up to date on the newest products and also performed product demonstrations to show customers how to use them.

• Sold the whole project, making sure the customer had everything needed to complete the project.

Home Depot Evanston, IL

Head Cashier

March 2007 – March 2012

• Ensured the efficient operation of the cashier team and front-end operations.

• Trained cashiers and evaluated their progress.

• Completed paperwork on a timely basis.

Home Depot Deerfield, IL

Cashier

March 2005 – March 2007

• Greeted all customers and asked if they found everything they were looking for.

• Provided quick and accurate service at the register and self-checkout machines.

• Helped to achieve the store’s credit card goals by offering the Home Depot card to each customer.

Education and Training

Southern Illinois University Carbondale Carbondale, IL Master of Science in Journalism

Southern Illinois University Carbondale Carbondale, IL Bachelor of Science in Marketing

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