SUMMARY

Highly motivated US soldier and incoming Cybersecurity professional seeking to

contribute training and acquired experience as IT Specialist. Avid learner who Works well independently or in a group setting and capable of providing many facets of IT help desk support such as troubleshooting, installations, and maintenance of computer or network. Basic knowledge and understanding of numerous software and operating systems. Skilled in providing Customer Support and cool-tempered. Easily identify and resolve technical issues and concerns. Good communication and presentation capabilities.

KEY SKILLS

TECHNOLOGY PROFICIENCY

PROFESSIONAL EXPERIENCE

AMAZON SERVICE LLC - Upper Marlboro, MD

Yard Marshall, 2020 to present

• Escalate systematic and operational issues through case and ticket systems, audit delivery and shipping documents as needed, and troubleshoot shipping problems and errors to resolution.

• understand and interact with site management systems and utilize electronic devices to log all trailer moves in Yard Management System and maintain accurate inventory.

• Provided responses to inquiries in writing using professional email skills 7-Eleven Franchise - Laurel, MD 20707

Customer Service Associate, May 2019 to June 2020

• Handle complaints, provide appropriate solutions and alternatives within a time limits and follow up to ensure resolution.

• Suggest solutions when a product malfunctions

EDUCATION & CREDENTIAL

• Bachelor in Cybersecurity and Information Assurance, Western Governors University, Expected Fall 2023

• CompTIA Security+ SY0-601, Expected July 28, 2021 Hardwares: PCs; laptops; telephony systems;modems; router; scanners; printers Arnold T Couamo

8300 Sweet Brenda Ct, Laurel MD 20707 º adnglk@r.postjobfree.com º Phone:240-***-**** linkedin.com/in/arnoldcouamo

Ability to install

and troubleshoot

hardware/software

configurations

Phone and online

support,

Network

connectivity

problem diagnosis

Eagerness to learn and

assist others,

Ability to develop

strong customer

relations

Familiarity with most

operating systems and

many software

Softwares: MS Office; Vmware applications; Salesforce; VPN and anti-virus programs Platforms: Windows; Unix; Mac OS X; Mobiles platforms Networking: Basic knowledge of LAN & VPN/remote connectivity; TCP/IP; FTP Process flows Remedy; Zendesk; Freshdesk; Desk.com

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