Loan Processor Account Representative

Professional Summary

Experience

Contact

Skills

Hi, I'm Shatoya M Willis.

Hardworking & Dedicated loan processor with 4 plus years of experience .Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

adngkp@r.postjobfree.com

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Knoxville, Tennessee

Teamwork

Problem-solving

CRM, CALYX, LINK, & AS400

operation

Ability to work with strict

deadlines

Ability to work in a fact

pace environment

Diligent & detail- oriented

LOAN PROCESSOR Jan 2020 - Apr 2021

AmeriSave Mortgage, Atlanta, Georgia

Work closely with our Loan Officers to ensure a timely and accurate experience for our clients – from first time home buyers to refinance – throughout the entire mortgage process Submit complete loan files for underwriting review Scheduling and tracking of closing dates, contingency dates and loan lock expirations

Provide customer service to all clients.

LOAN PROCESSOR Dec 2016 - Jan 2020

Vanderbilt Mortgage & Finance, INC., Maryville, TN Ordering all necessary supporting documentation such as VOE, title, appraisal, tax transcripts & case number.

Submitting files to underwriting and communicating with borrower/realtor/builder to provide current status reports. Analyzing information regarding a borrower's income, and assets; debts and determining the proper loan program for the borrower.

Processing of real estate loan flies, paper less- FHA, VA & USDA and via ordering of insurance binders, credit report; occasionally ordering of updates/corrections to appraisals and title work, as well as updates to all.

TAX REPRESENTATIVE SPECIALIST May 2012 - Dec 2016

Vanderbilt Mortgage & Finance, INC., Maryville, TN Maintain records for office including invoices, tax suits, tax bills and mailing and receiving documents.

Communicate with all business clients regarding property taxes and government entities regarding customer.

Proficient in Word, Excel, and growing knowledge of SAP. Resolve property tax issues and handled tax notices from state agencies.

ACCOUNT REPRESENTATIVE SPECIALIST Aug 2009 - May 2012 Vanderbilt Mortgage & Finance, INC., Maryville, TN S

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Handle 100 inbound and outbound calls from customers and other department team performing a high level of

communication and follow up.

Maintain accurate documentation pertaining to each account. Analyze debt to income information from customers to set up payment plans.

Conduct research on no contact accounts, researching contracts and reviewing documentation.

OPERATIONS MANAGER Sep 2002 - Aug 2009

First Tennessee Bank, Knoxville, Tennessee

Maintain and balance the cash vault and general ledger accounts.

Prepare and issue work schedule and duty assignments to teller staff

Balance and replenish the ATM.

Trained/instructed employees in job duties and company policies.

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