Operations Supervisor Community Service
Resume:
Amadou Diallo
**********@*****.***
NYC Metro Area
Operations Supervisor
Transportation Operations Supervisor with over 7 years of experience managing and training a diverse team
Quick and efficient problem solver in a fast-paced and dynamic environment
Flexible and able to adjust to work requirements including working evenings and weekends
Excellent customer service resolution skills
Leader and mentor for 20+ dispatchers who has consistently demonstrated the ability to foster a good work environment while increasing productivity among team
Work History
08/2012 – 9/2020 GroundLink Holdings LLC, New York, NY
Supervisor of Operations (reported to VP of Operations)
Managed daily operations in over 300 cities worldwide
Ensured a fleet of over 1000 vehicles were properly maintained by drivers
Conducted random inspection on vehicles and drivers
Recruited, trained, and staffed dispatchers and fleet managers
Achieved a 99.75% customer service level
Maintained a 93% NPS (Net Promoter Score)
Ensured adequate supply to meet demand
Worked with VP Product to identify requirements to improve automation
Ensured price compliance among drivers through better communication
Mentored dispatchers and fleet managers on customer service skills and working under pressure
Worked with sales and operations to ensure high quality customer service
Maintained driver and vehicle profiles
Community Service
07/2018 – 12/2019 NYC Health + Hospitals / Harlem
Patient Family Advisory Council Member (reported to CEO and President)
Advised Harlem Hospital’s senior executive team on how to improve hospital operations and patient retention
Visited Harlem Hospital clinics
Surveyed patients and analyzed operational improvements to create a better patient experience
Presented reports to CEO and Board members
Education
Class of 2015 Bachelor of Science: International Development
Minor: Economics
The City College of New York
Class of 2012 Associate of Arts: Liberal Arts
Borough of Manhattan Community College
Languages
Fulani (native)
French (fluent)
Spanish (conversant)
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