Jeffrey Bearden

***** ******** ****** *****, ** *5490 205-***-**** adngj0@r.postjobfree.com

Skills & Areas of Knowledge

Networking

TCP/IP & LAN/WAN Protocols

Cabling

DNS, DHCP, Remote Access

Ruckus Access Points

Operating Systems

Windows Server 2003, 2008, 2008 R2, 2012, 2016, & 2019

Exchange 2007, 2012, 2016, & O365

G Suite

Mac 10.14 & 10.15

Zimbra

Linux

Cisco (Basic Knowledge)

Hardware

Assemble/disassemble PC’s

Install, configure, troubleshoot and repair

Software

VMware ESX

McAfee Endpoint

Citrix XenApp Citrix v 6.0

Symantec Backup Exec 2012

Symantec Mail Filter

N-Central

Connect Wise ticketing system

Sys Aid Ticketing System

Samanage Ticketing System

SCCM

Powershell

Security

Trend Micro OfficeScan 10.6 & Endpoint

Sophos

SonicWall Firewalls

McAfee anti-virus

Phone

Trained in using & supporting Shoretel, Interactive Intelligence, & Mitel IP phone systems

User setup, troubleshooting, & repair

Experience

Office of Water Prediction, Tuscaloosa, Alabama July 2019 - Present

System Administrator II

Provide system administration for all data center and enterprise architecture hardware and software, managing system replacement projects and upgrades

Manage information technology resources to include ensuring systems are active on support contracts, providing recommendations and budget estimates to management

Perform daily security assessments to mitigate security risks and vulnerabilities for over 200 Windows servers and clients

Ensure that assigned user support requests are resolved, that federal supervisor is advised regarding maintenance, limitations, and configuration issues, and that upgrades and outages are communicated to users

Manage and organize the process for incoming and outgoing computer equipment to provide end-users with a replacement for end of warranty equipment.

Implement, document, test and maintain systems for the purpose of resolving issues and accomplishing tasks through the configuration and maintenance of Windows, and Mac computers and software systems

Management of ticking system (Samanage) and working on implementing changes to improve response time and improving quality of tickets being submitted.

Creating, managing, and administering SCCM software deployments

Troubleshooting failed SCCM deployments and SCCM health issue

Assist Federal Supervisor in handing property and salvage.

C-Spire, Birmingham, AL March 2017 - July 2019

System Administrator

Ensure that assigned user support requests are resolved, that service desk manager are advised regarding maintenance, limitations, and configuration issues, and that upgrades and outages are communicated to users

Full access to client remote and on site servers for problem resolution and implementation

Provide system administration for all data center and enterprise architecture hardware and software, managing system replacement projects and upgrades

Implement, document, test and maintain systems for the purpose of resolving issues and accomplishing tasks through the configuration and maintenance of Windows, and associated computers and software systems

Provides client support on a variety of systems and applications including Citrix Virtual Desktop, Microsoft products, Adobe, Java, Remote Desktop, practice management software

Specifies users and user access levels for Windows based program within Active Directory and various Management Tools.

Identifies and investigates system malfunctions: isolates cause of errors to, cabling, computer file servers, printers, etc.; resolves user and software errors; contacts and liaises with vendor for resolution of hardware problems

Virginia College, Birmingham, AL Jun 2014 – January 2017

Campus IT Support Specialist

Ensure that assigned user support requests are resolved, that regional supervisor is advised regarding maintenance, limitations, and configuration issues, and that upgrades and outages are communicated to users

Full access to client remote and on site servers for problem resolution and implementation

Provide system administration for all data center and enterprise architecture hardware and software, managing system replacement projects and upgrades

Implement, document, test and maintain systems for the purpose of resolving issues and accomplishing tasks through the configuration and maintenance of Windows, and associated computers and software systems

Manage and organize the process for incoming and outgoing computer equipment to provide end-users with a replacement for end of warranty equipment.

Managed updates and configuration/security for network deployed printers through centralized printer management solutions.

Implementation of group policy to effectively manage machine and user policy for domain computers

Relocation of Online campus to new location and verification of implemented desktops, laptops, printers, Shoretel, and Interactive phone systems to mitigate threat to business continuity

Coordinated with local vendors for cabling, phone systems, printer/fax, and other IT related maintenance.

Downsized the number of printers and applied scripts to prevent over usage of desktop printing - decreased monthly bill by 60%.

SouthernCare Inc., Homewood, AL Mar 2014 – Jun 2014

IT Specialist

Ensure that assigned user support requests are resolved, that the IT Director is advised regarding maintenance, limitations, and configuration issues, and that upgrades and outages are communicated to users

Full access to client remote and on site servers for problem resolution and implementation

Provide system administration for all data center and enterprise architecture hardware and software, managing system replacement projects and upgrades

Implement, document, test and maintain systems for the purpose of resolving issues and accomplishing tasks through the configuration and maintenance of Windows, and associated computers and software systems

Managed updates and configuration/security for network deployed printers through centralized printer management solutions

Analyzing Network needs for remote offices and getting reliable backup Internet

Signature Homes, Hoover, AL Jul 2013 – Mar 2014

IT Technician

Ensure that assigned user support requests are resolved, that the IT Director is advised regarding maintenance, limitations, and configuration issues, and that upgrades and outages are communicated to users

Full access to client remote and on site servers for problem resolution and implementation

Identified and investigated system malfunctions: isolates cause of errors to, cabling, computer file servers, printers, etc.; resolves user and software errors; contacts and liaises with vendor for resolution of hardware problems

Ensured data recoverability by implementing backups and database archive operations

Server administration including Microsoft Exchange, Active Directory, Group Policy, vendor software, and networked printers

Troubleshot Citrix related profiles and publishing applications issue.

Managed updates and configuration/security for network deployed printers through centralized printer management solutions

Education

Associates of Science in Network Engineering August 2016

Virginia College Online

Diploma in Network Systems May 2013

Herzing College in Birmingham, AL

Certifications

CompTIA A+

Microsoft Certified Solutions Associates (Windows Server 2008)

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