FAITH A. PETERSON 253-***-**** adngia@r.postjobfree.com

PROFESSIONAL SKILLS and COMPETENCIES

• Office management, shipping & receiving operations, purchasing, accounting, bookkeeping, accounts payable, accounts receivable, travel arrangements, calendar management, scheduling, event coordination, research, IT/technical equipment

• Windows; MS Word, Excel, PowerPoint, Access, Project, Publisher; Outlook; Teams; SQL Server Management Studio; Drupal; Visio; Lotus Notes, 1-2-3; Crystal Reports; Sharepoint, PeopleSoft, WebEx, Eventbrite

• Concur Expense, Invoice Express, Ariba, Cliqbook, Web T&E, Travel Planner, Illustratus, Avid, Paylease, Klick-n-Pay, ClickPay, Amazon for Business, Office Depot

• Databases, Applications, & Programs: CATPlan, Maverick, LMS, SumTotal, Dymo LabelWriter, Lynda.com, Connect, Door King, Centaur, CDVI, Illustratus, ECS, ELR, LIT, LexisNexis, VSPX, Lync, Fidelity, Rumba, LastWord, IBM, InContext, Medpros, MODS, DASA, LMS, TotalSum, SAMS, Aspen, Trak-It, EDI, Power School, Total View, OSPI, Lawson, LTM, Filemaker Pro, EDRM, Glip, 25Live Scheduling, Canvas, Verba, VeraSMART, JP Morgan Payment

ADMINISTRATIVE, MANAGEMENT and TRAINING

Directly supported senior and mid-level executives. Supervised and coordinated daily functions for staff of five individuals. Taught orientation program to new employees. Conducted research, compiled data, and submitted papers to committees, boards, and panels. Designed and generated quarterly training tracking reports for Senior Management and Human Resources. Tracked and maintained progress reports on quarterly and annual strategic plans, goals, and objectives. Organized responses to legal and investigative inquiries; maintained confidential, legal, and dispute resolution files and records.

Acted as liaison to employees--answered questions, responded to inquiries, resolved problems, assisted in completion of official documents. Scheduled locations for training sessions, HQ/Regional Management, staff & monthly departmental meetings, and DSHS events. Registered individuals for required trainings and elective courses, tracked Academy attendance, and scheduled makeup sessions. Monitored and updated ASPEN database of Training Academy registration records and course completion dates.

Maintained countywide database for 800+ employees; created employee profiles in Trak It! which tracked employees training(s). Established library of training materials, videos, cds/dvds, satellite broadcasts, and webcasts for Duval County Health Department. Prepared and created training materials: online courses, guides, agendas, schedules, evaluations, and attendance forms. Generated agency-wide flyers/informational materials for trainings, satellite broadcasts, brown bag lunch series, and employee forums.

Participated in special project for K12, district, and state audits; reviewed 4000+ student files to ensure compliancy with regulations. Provided information regarding K12 Virtual Program, including required forms, legal and special education documents, FTE credits, Inter-/Intra-local attendance and Dual Enrollment agreements, status of enrollment, and answer general questions. Contacted parents, guardians and/or educational institutions to acquire state-mandated forms and records for school enrollment.

Verified and entered confidential demographic information into SAMS database for enrollment processing. Maintained accurate, complete student records as required by law, district policies, and administrative regulations. Prepared and distributed cumulative student records for requests from private, public, national, and international institutions.

Implemented and delivered instructional programs, curriculum, training procedures, and materials. Instructed computer courses, presented health trainings, and provided overview of HR benefits during New Employee Orientation. Worked closely with field management and subject matter experts to ensure training materials were effective, current, and compatible with company polices and standards. Scheduled and deployed training and development programs integrating organizational needs, resources, and constraints into the process. Assisted in the preparation and use of technical equipment for trainings and satellite broadcasts.

EXPERIENCE

Administrative Support, State of Washington Various 01/2018 – Present

* Secretary Senior, Central Washington University, Education Development Training & Learning

* Office Assistant 3, Washington State Gambling Commission, Professional Standards & Training Unit

Administrative Assistant, FirstService Residential Jacksonville, FL 07/2015 – 11/2017

2016 Administrative Assistant of the Year -North Florida

Claims Support Assistant, State Farm Charlottesville, VA 10/2013 – 06/2015

Office Professional Substitute, Tacoma Public Schools Tacoma, WA 01/2012 – 10/2013

* Secretary to the Director, Human Resources

* Secretary, Substitute Services

English Language Instructor, S.O.T. Poly School Gwanak Seoul, South Korea 10/2009 – 08/2011

EDUCATION

Central Washington University M.S. ITAM – Cybersecurity (In progress)

Seattle University Post-Baccalaureate Certificate, TESOL

Washington State University B.A. Humanities, specialization in Spanish and Sociology

ADDITIONAL INFORMATION

10+ years experience in office administration, training and instruction, with lead and supervisory roles

Industries: education (Pre-K-12 and university), finance, government (federal, state and county), health care, insurance, mortgage, property management

Previous Executive Assistant and Administrative Assistant positions with CitiGroup, Winn-Dixie, Washington State Department of Social and Health Services, Duval County Health Department, University of Washington Medical Center; includes permanent and temporary positions.

Studies in accounting, business law, economics, finance, mathematics, statistics and information technology

Lived internationally in Seoul, South Korea, traveled throughout the United States, visited Asia, Europe and North America, resided in Florida, Idaho, Illinois, Virginia and Washington.

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