FB ADS Specialist

Conducts a thorough assessment of the client's needs,

objectives, and capabilities.

Do policy review to address customer’s concern and issues Assist customers with insurance applications, claims, and other issues.

Supervises and monitor all the task and activities of Service Desk Engineer

Do client visit to address customer’s concern and issues Directly collaborated with the Service Core team to discuss and address process for improvements, customer escalation, project deliverable etc. Answer queries of customers regarding the functionality of the system they are using (NetSuite- ERP System)

Collaborate directly to Functional consultant and Account Manager for any product issues that needs escalation to address customer needs Prepared detailed reports

Directly supports Solutions Architect with their deliverable: Network Diagram and CPE Quotations

Process transaction regarding member’s enrollment in the Health Plan/Insurance and etc not limited to enrollment, dis-enrollment, plan change, address change and anything regarding their membership using system client has provided.

Conducts series of checking in the items (IT items such as LCD monitors, printers, notebooks, desktops, memory card, USB, camera and etc) coming in and out of the warehouse.

Verify if the claims of the client is the same to the results of the tests done to the items. Record the results of the tests done for future references.

FINANCIAL CONSULTANT/ADVISOR

Pru Life UK. 2019 - Present

SUPPORT SUPERVISOR

IT Group Inc. 2018 - 2019

SERVICE DESK

PGE Solutions Inc. 2017 – 2018

DATA ANALYST

Accenture 2014 – 2017

QA ENGINEER

Rhynix Kyzo Enterprise Inc. 2014 – 2017

JOSEPH

BATALLER

GET IN CONTACT

PERSONAL PROFILE

AREAS OF EXPERTISE

OTHER SKILLS

WORK EXPERIENCE

President, College of Computer

Engineering

COLLEGIO DE MONTALBAN

(PAMANTASAN NG MONTALBAN)

BS Computer Engineering,

2011(Graduated)

Diploma in Computer Technology,

2007 (Graduated)

EDUCATION HISTORY

Mobile: +639**-****-*** 555 N. Valdez St. Geronimo, Rodriguez, Rizal ****************@*****.***

A Financial Consultant and BS

Computer Engineering graduate

with relevant expertise supporting

clients with their system

challenges. With considerable BPO,

support, and social media

management experience, as well as

strong customer engagement skills.

NetSuite Support experience

Cleint engagement

Financial Tools(Agent Portal and

Application) - hands on

Computer Savvy

Client facing and engagement

The ability to analyze complex

technical information

Can provide a smart and quality

assistance to clients

Detail oriented

Excellent problem solver

FB ADS SPECIALIST

CHARACTER REFERENCES

HEINER JAKE DUQUE

Business Project Manager

Yondu, Inc. Globe Telecom, Inc.

Cell: 091********

ROBBY RAY CATIPON

Technical Supervisor / Financial Advisor

PCCW Solutions Phils./ Pru Life UK

Cell: 092********

GENEVIEVE BUNCAYO

Pre-Sales Consultant

IT Group Inc

Cell: 091********

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