Patient Access Service Representative
Resume:
Aleshia Stevens
Customer Service Representative
Corbin, KY 40701
****************@*****.***
I have 9 years of experience, including as a Patient Access Representative, as a Customer Service Representative and as a Teacher Aide/Bus Driver.
Most recently, I have been working as a Patient Access Representative at Baptist Health Corbin from October 2014 to January 2015.
My skills and experiences include: Teaching.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative I
Senture LLC - Williamsburg, KY
June 2017 to Present
I take inbound calls in regards to Tricare insurance questions. Customer Service Representative
General Dynamics Information Technology - Corbin, KY May 2013 to June 2017
Responsibilities
I receive inbound calls regarding The Affordable Care Act. Accomplishments
I have 100% quality along with excellent attendance and schedule adherence. Skills Used
Typing 60 wpm. Microsoft Office.
Patient Access Representative
Baptist Health Corbin - Corbin, KY
October 2014 to January 2015
l Patient Access Representative.
l Registering patients through the Emergency Room. l Responsible for insurance information.
l Provided excellent customer service skills.
l *Maintained a clean work area.
Customer Service Representative
General Dynamics - Corbin, KY
May 2013 to September 2014
l Proved organizational skills.
l Skilled customer service problem solver.
l Able to process a large volume of calls efficiently. l Able to lead a team.
l Able to successfully meet production goals.
l *Familiar with both Medicare and Workforce Management programs to ensure quality customer service.
Teacher Aide/Bus Driver
KCEOC Community Actions - Barbourville, KY
January 2011 to April 2013
l Responsible for maintaining safety of children while transporting them to and from school. l Assisted Lead Teacher with classroom projects
l Completed required paperwork timely and accurately. l *Kept classroom and school buses in an organized and safe fashion. Customer Service Representative
CSR - Barbourville, KY
December 2006 to June 2011
l Maintained a high call volume with ease.
l Provided excellent customer service to callers.
l *Worked efficiently in a fast paced environment. Education
Business management in Science
Kaplan university - Davenport, IA
2014 to 2018
Skills
• Microsoft Office (5 years)
• Customer Service (10+ years)
• CSR (10+ years)
• Customer Support (5 years)
• Call Center (10+ years)
• Customer Care (5 years)
Awards
Presidents List
January 2016
Certifications and Licenses
Deans List
Present
I have an Associate Degree in Business and am currently working towards A Bachelors Degree in Business Management with an emphasis in Human Resources. Will complete Degree in the beginning of 2019.
Assessments
Customer Focus & Orientation — Expert
November 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/488e01efd9681e7353a124f67eed5243eed53dc074545cb7 Sales: Influence & Negotiation — Familiar
November 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/share_to_profile/ aabf19c662f877242b25596fa8a5172aeed53dc074545cb7
Scheduling — Familiar
November 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_to_profile/ cc6b28574a075a2539bf9fb867577639eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer service, Insurance, Microsoft Access, Organizational Skills, Problem Solving, Quality, Safety, Teaching
Contact this candidate