Administrative Officer Customer Care

VERONICA KANJIMBU CURRICULUM VITAE

Personal Information

Gender Female

Date of Birth 17th January, 1977

Nationality Zambian

Marital Status Married

Hobbies: Travelling, Writing. Reading, Swimming

Health Excellent

Denomination Christian

Current Physical Address Plot No. 9901 Chimwemwe, Kitwe

Email Address Veronic_Kanjimbu @Yahoo.com, ****************@*****.***

Mobile phone +26-096******* / 097*******

Passport No ZN 429261

Objective: To effectively and efficiently apply my existing skills and learn new ones to contribute to the development of the organization.

EDUCATIONAL BACKGROUD

2014 –Diploma in Procurement and Supply – Coppertone University, Kitwe

2010- Diploma in Marketing - Institute Of Commercial Management, UK

2011- Certificate in Computers Studies - World Class Computers, Kitwe

2008- Chankwa High School- Mufulira

1996- Kalulushi Secondary School - kalulushi, kalulushi.

EMPLOYMENT RECORD:

Period Company Position Location

2016 July Grand way Investment Sales Personnel Kitwe, Zambia

2015 -2016 Copperstone University Administrative Officer Kitwe, Zambia

2012 -2015 Copperstone University Customer Care Secretary Kitwe, Zambia

WORK EXPERIENCE

July 2016 to date

Sales Person Grandway Investment Limited

Duties

Administrative, clerical, record keeping and computing skills.

Perform online sales activities to achieve company sales

Identify and contact potential customer for business opportunities

Update customer database with contact details and interest information from prospective customers.

Communicate with customers through phone,and email

Respond to customer queries promptly and professionally.

Work independently to achieve monthly quota sales.

Provide excellent services and ensure customer satisfaction.

Make inbound and outbound calls to sell company products

Managing petty and banking

Purchase of company cleaning materials and all stationary

Capable of self-supervision.

2015-2016 June

Appointed as an Administrative Officer Coppertone University

Duties

Supervising campus academic and support staff

Preparing student and staff levels reports and statistics for internal and external use

Administering the student lifecycle from registration or admission to graduation.

Interpreting regulations and dealing with queries and complaints procedures

Supervising examination sessions

Ensure maintenance of all equipment at the campus

Providing administrative support to an academic team of lecturers/tutors

Any other duties may be assigned by management.

2012- 2015

Customer Care Secretary - Coppertone University

Duties

Presenting a professional image of the institution by promptly helping and providing customers with information and relevant forms /documents.

Assisting clients and other visitors seeking direct contact with management or other administrative staff by creating enabling official links.

Managing courier service requests and follow -ups

Management of both incoming and outgoing mails

Maintaining a register /s for all old and new students for each and every school/faculty and per program.

Photocopying, typing, scanning,and cleaning photocopying machine

Handling petty cash

Compiling data of addresses received through media for submission to administration for direct contact and written correspondence.

Preparing and dispatching official application forms and offer letters for all intending/ admitted students and compiling an updated database for them.

Preparing and submitting weekly reports to management on enrolment statistics and making follow ups on all admitted students.

Any other duties may be assigned by management.

KEY SKILLS AND COMPENTICIES

Ability to work well within a team

Quick leaner and easily adapts to all kinds of environments

Can work under pressure and with limited supervision

Creative and resourceful in producing results with minimal direction

REFERENCES

Mr. Mohammed +260-***-******)

Sales Manager

Grand way Investment Limited

No.4. 11 th Street, Nkana West.

Kitwe.

Mr. Bundebunde S. Musonda +260**-*-******)

Registrar Copperstone University

P O Box 22041

Kitwe.

Contact this candidate