Admin Assistant/Influencer Blogger

SERENA NGUYEN

408-***-**** **** Delta RD, San Jose, CA 95135 ***************@*****.***

EDUCATION

San Jose State University December 2019

Bachelor of Art in Sociology

EXPERIENCE

Information System Admin June 2019 - December 2020 BANDAI NAMCO Entertainment America Inc.

● Provided a balance of efficient administrative, organizational and team support with minimal supervision

● Created 2-3 weekly special company events and newsletters to update employees utilizing intranet portal

● Analyzed daily KPI reports to review internal company interactions on portal site to improve employee engagement while tracking progress and goals on Sharepoint

● Collaborated with various functional teams to coordinate news posts for promotions and holiday and company events to increase company culture

● Created project trackers using Portfolio for JIRA and Microsoft Planner to ensure deadlines were completed in a timely manner within the IT team

● Resolved and assisted in operational and administrative issues between IT and vendors often regarding confidential information

● Processed and tracked multiple purchase order requisitions and invoices for hardware and software needs up to

$150K within Finance

After School Program Leader November 2016 - June 2017 East Valley Family YMCA, San Jose, CA

● Filed 175-200 student reports and homework daily to keep the office well-organized

● Facilitated 5 vision board activities that sparked and exercised imagination to help children discover new ideas on a weekly basis

● Planned and organized daily after-school opportunities and programs where students engage in teamwork and critical thinking for 2 elementary school classes of 30 students each

● Assisted in enriching students’ academia while leading 3-4 hours of creative activities and facilitated 1-2 hours of physical fitness daily

● Supported children's emotional and social development by encouraging positive self-concepts including self-awareness, relationship skills, and responsible decision making Service Representative/Kids Club Attendant March 2015 - November 2016 24 Hour Fitness, San Jose, CA

● Monitored incoming guest and member inquiries and ensured proper member check-in procedures were followed

● Handled 15-20 member service issues and incoming inquiries to provide appropriate information to direct/transfer calls/guests on a daily basis

● Promoted and sold $2,000+ worth of merchandise per week

● Publicized monthly memberships and promotions via Instagram and Facebook

● Created a safe environment for children by child-proofing the play space and teaching them how to handle materials and toys

Skills

● Proficient in Oracle iProcurement, Canva, Google Suite (Drive, Docs, and Sheets) and Microsoft Office (Outlook, Excel, Word, OneNote, Powerpoint, and Sharepoint)

● Experience with Planoly, JIRA, Portfolio, and SPSS

● Working proficiency in Adobe Creative Suite (Lightroom, Photoshop, Premier Pro, and XD)

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