Computer Specialist Active Directory

Timothy Parker

*** ******* ****** *** **

Mount Vernon, NY 10552

917-***-**** *******@*****.***

Cisco certified IT professional with a strong interest in switching and routing technologies. Highly motivated to succeed through continued training and certifications. Currently studying CCNP Enterprise Advanced Routing and Switching and to become an AWS Certified Cloud Practitioner.

EDUCATION AND TRAINING

Cisco Certified Network Professional (CCNP), Cisco ID No. CSCO13339681

Cisco Certified Network Associate (CCNA), Cisco ID No. CSCO13339681

Cisco Network Academy, Delaware Technical and Community College, 2018

Network +, Delaware Technical and Community College, 2018

Master’s Degree in Organizational Leadership, Mercy College, 2003

A+ Certified Computer Tech, Skidmore Computer Career College, 1998

Bachelor of Science in Marketing, Hampton University, 1991

TECHNICAL SKILLS

OS: Cisco IOS version 15, Windows 7, 10

Software: Microsoft Office Suite 2016, Office 365 Administration, ConnectWise, Bria 5, Remote Client,

Untangle, VPN configs, NetExtender, Active Directory ( create users, OUs, Sites, reset passwords, manage user accounts) Server 2016, 2019, PDQ Deploy, LabTech, Webroot, Mimecast

Hardware: Cisco 1941,2901 and 2911 model routers, Cisco 2960, 3750 and SG200-26p switches, Unifi WAPs, SonicWall Appliances, Server Installs, Extreme access and Core switches, Dell and Lenovo PC’s and Laptops

Protocols: RIP v2, EIGRP, OSPF, BGP, DHCP, DNS

ACCOMPLISHMENTS

2/2020-Present

Custom Computer Specialist

Department of Education School Refresh Project

Associate Systems Engineer

• Work on quality assurance inspections of both infrastructure and cabling plants for compliance to Department of Education Standards

• Survey and document existing networks

• Configure network and wireless equipment for NYC Schools

• Assist in the integration of wired and wireless networks in NYC schools

• Manage resources as needed (2 to 3 Technical Resources)

• Complete all Program defined deliverables in a timely manner

• Identify and communicate issues in a timely manner to systems engineer

• Evaluate issues with site conditions and recommended solution to move the sites forward

9/2018 – 2/2020

Agility Technology Group

Network Engineer

Set up and configure networking hardware at client sites

Resolved issues for clients remotely and on sight

Provided technical assistance with networking hardware issues

Added new users and computers to Active Directory

Built Site to Site VPNs

Configured SonicWall TZ300s firewalls

HP and Dell Server builds using Server 2016 and 2019

Recommended hardware improvements

Tracked customer issues and resolutions

Imaged PC’s, Laptops and Surfaces

Joined PC’s, Laptops and Surfaces to domains

Added PC’s, Laptops and Surfaces to groups using active directory

Added printers to the network

Administered software deployments using PDQ Deploy

Responded to trouble tickets in ConnectWise

Administered Office 0365 clients

4/2018 – 8/2018

Cisco Network Academy

CCNA Student

Performed Cisco training in a full lab environment

Learned to configure Cisco 1941, 2901 and 2911 model routers in lab.

Learned to configure Cisco 2960 model switches,

Learned to configure IPv6

Learned to subnet

Implemented IPv4 and IPv6 networks

Utilized Packet Tracer version 7.1.1 to configure and troubleshoot vlans in a lab environment.

Analyzed and designed, with Instructor assistance and classmates, a complex network design comprised of routers, layer 2 and layer 3 switches, and hosts PC’s

Configured Cisco devices via command line interface utilizing private IP addresses and testing with basic show commands.

6/2008 - 6/2017

Ta’if University, Ta’if, KSA

Coordinator College of Medicine/Language Instructor

Successfully managed the Preparatory Year English Language Program at Ta’if University’s School of Medicine.

Selected and Supervised 7 Instructors in the College of Health Sciences.

Responsible for 450 first year medical students.

Resolved issues arising between students and teacher.

Guided students in regard to learning English in a non-English speaking society.

Assisted students in seeking and securing higher education outside of the Kingdom.

Planned and implemented one-year English for Special Purposes curriculum for medical students.

Taught a one-year course in English for Academic Purposes.

6/2006 - 6/2008

Teachers College, Ta’if, KSA

Language Instructor

Learned and used basic Arabic Language to teach English

Taught English as a Foreign Language (EFL).

Taught English for Academic Purposes (EAP), Computer Assisted Language Learning (C.A.L.L.) Reading, Writing, Speaking and Listening

4/2005 - 4/2006

Consolidation Edison of New York

Specialist (Central Information Group)

Reported daily system performance and emergency situations on the electric, gas and steam systems to upper level management and emergency service providers for the city of New York and Westchester County.

Served alongside senior engineers

4/2001- 4/2005

Consolidated Edison of NY

Customer Service Rep

Provided customer service by fielding more than 90 queries a day.

Assisted customers with questions related to electric and gas billing,

Handled other service related questions such as meter readings and emergency situations

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