Client Relations Trainee
Resume:
Axolile Sibusisiwe Ndela
**** *** *** ********** **** & Anderson Street,
Marshalltown 2001
************@*****.***
I am a hardworking focused individual with a proven record. I pride myself in ensuring that all the work that I do is done to the best possible quality. I am an individual who will do what it takes to achieve the desired outcome. My determination to achieve combined with my ability to solve problems is what sets me apart from the rest.
Personal details
Name Axolile
Surname Ndela
Date of birth 06 May 1993
Identity Number 930**********
Gender Female
Marital status Single
Residential address 1015 The Leo Apartments
Mooi & Anderson Street
Marshalltown
Johannesburg
2001
Contact Number 078*******
Email address ************@*****.***
Nationality South African
Home language isiXhosa
Other language English, Zulu, Tswana
Criminal record None
Skills
Typing
Problem solving
Eager to learn
Deadline driven
Telephone etiquette
Dealing with clients
Experience
FROM 02 JUNE 2016 – 14 DEC 2016
Trainee / REZ DIAMONDS, Johannesburg
Here I learnt the processes within a diamond polishing factory. I was also exposed to the valuation of diamonds.
FROM 07 JAN 2017 – JUNE 2017
EDP Trainee / STATE DIAMOND TRADER, Johannesburg
Here I learnt the dynamics of diamond dealing in all aspects and I learned about the diamond beneficiation process. I was also very much involved in the client relations department where I was assisting with compliance and correspondence, making sure that clients’ files are updated.
FROM 12 MARCH 2018- 14 DEC
Trainee/ Molefi Letsiki Diamonds
I was exposed to rough and polished diamonds and was offered the opportunity to sort, grade and evaluate stones. I was also involved with admin work, overall reception duties filing, making and taking calls and responding to emails.
Admin Assistant/ State Diamond Trader
With the 6 months that I have been stationed at the State Diamond Trader I have been involved in various departments. I have been of great assistance in the Client Relations department with assisting clients in making sure clients are compliant. I have also been assisting in the sales department with filing, taking calls, communicating with clients on a regular basis.
During this time I have learned deal with clients professionally as well as create and maintain relationships as a representative of the company.
Education
NOVEMBER 2011
Matric / Commercial Park Private School, East London
NOVEMBER 2016
Rough Diamond Evaluation / Harry Oppenheimer Diamond Training School, Johannesburg
JUNE 2017
National Certificate/ Diamond Processing: Bottom & Top/ Diamond Education College, Johannesburg
NOVEMBER 2017
National Certificate N4/ Business Management/ Central Johannesburg College, Johannesburg
References
Godfrey Mance ( State Diamond Trader) 083-***-**** – Client Relations Officer
Molefi Letsiki (Molefi Letsiki Diamond Holdings) 082-***-****- Director
Seshni Chetty (State Diamond Trader) 083-***-**** -Sales Officer
Desmond Ratsoma (KIDJA) 072*******- Mentor
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