Servicing Specialist Service Representative
Resume:
Jana Rudd
Exceptional customer service
Meridian, ID 83642
*********@*****.***
Exceptional experience in providing exemplary goal orientated customer service for professional companies. Using refined skills in negotiation, communication, listening and persuasion.
#readytowork
Authorized to work in the US for any employer
Work Experience
Remote Servicing Specialist III
American Credit Acceptance - Spartanburg, SC
May 2020 to April 2021
Collect on auto loans that are past due.
Take inbound, outbound and make manual calls.
Skip tracing
Repossessions/voluntary surrenders, total loss and more. These are just an example of calls I handled. Remote and in office Customer Service Representative REPUBLIC - Meridian, ID
November 2018 to May 2020
• Professionally address and thoughtfully resolve customer billing concerns.
• Used logical problem-solving skills to handle ordering, pickups and deploying of drivers. Customer Service Sales and Retention
Citibank (Citi) - Meridian, ID
January 2017 to November 2018
• Efficiently analyzed alternative courses of action to resolve delinquencies.
• Shared information and enjoyed mentoring less experienced service agents.
• Quickly assimilated and retained information and worked collaboratively to develop strategies, reporting tools, and explain data analysis to reach goals.
• Education of card member relating to products and offers. Collections Agent
Citibank (Citi) - Meridian, ID
October 2015 to January 2017
• Efficiently analyzed alternative courses of action to resolve delinquencies.
• Shared information and enjoyed mentoring less experienced service agents.
• Quickly assimilated and retained information and worked collaboratively to develop strategies, reporting tools, and explain data analysis to reach goals. Customer Service Representative
NYKLine
July 2014 to September 2015
Provided excellent service in a fast paced, ever changing environment where accuracy, timeliness and great listening and communication skills were essential.
• Used logical problem solving skills to handle customer concerns regarding regulations, arrival schedules and trucking availability.
Customer Service Representative
MAXIMUS
September 2013 to May 2014
• Confidently delivered technical health insurance information in terms accessible to all levels of medical understanding.
• Navigated government regulations to assist enrollees in the Affordable Health Care Act and resolve application errors efficiently and thoroughly.
Customer Service Representative
CENTURY LINK
November 2007 to January 2009
• Skilled in using courteous, confident voice tone in handling customers who may be irate.
• Using established procedures, resolved billing issues by thinking independently and following through effectively.
Customer Service Representative
FARMERS INSURANCE
September 2005 to April 2007
Education
ASOCIATE DEGREE
Stevens Henagar College
May 2010
Skills
• Customer Service (10+ years)
• Call Center (10+ years)
• Customer Support (10+ years)
• CSR (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Microsoft Outlook (10+ years)
• Excel (10+ years)
• 10 Key Calculator (10+ years)
• Medical Terminology (2 years)
• Typing (10+ years)
• Experience Administering Injections (Less than 1 year)
• Phlebotomy (Less than 1 year)
• Phlebotomy (Less than 1 year)
• Vital Signs
Contact this candidate