Salesforce Developer Administrator

Prasad Golla

Phone: 289-***-**** - Email: ********@*****.*** Markham, ON

Resume summary:

Around 5 years of experience as an IT professional, committed to maintain cutting edge technical skills and up-to-date industry knowledge as a Salesforce CRM Administrator, Developer and Consultant.

Good knowledge on CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.

Have experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.

Experience in Administration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.

Experience as a Salesforce CRM Developer/Administrator including analysis, modeling, design, coding, testing, maintenance of CRM systems.

Worked on implementing Sales enablement tools supporting Salesforce (CRM), Configure-Price-Quote (CPQ) solution for sales growth utilizing Oracle CPQ integrated with Salesforce Platform.

Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration

Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.

Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, Approval Process, Visual Force Pages, and Apex classes.

Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation.

Experience in Creating Lightning components and Lightning Applications.

Experience with Lightning to build apps in Salesforce.

Strong experience in Apex Data Loader tool.

Development experience on AppExchange Products - Meeting Management, CTI Integration App, E-commerce application.

Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.

Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.

Experienced in integration of Salesforce.com with external applications by using Metadata API,SOAP,REST and OData.

Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.

Experience in working with OOTB (Out-of-Box) features for creating custom layouts, business processes and email alerts.

Managed bulk orders and produced quick document of price quote using Apttus.

Extensive working experience on different work environments including Development, Test, UAT and Production.

Participated in all stages of Software Development Life Cycle (SDLC) System Analysis, Design, Development and Testing.

Experience with working in Waterfall and Agile methodologies.

Good experience in deploying applications from Sandbox to Production instance using changesets.

Involved in daily stand-up meetings, taking SCRUM calls, to manage time effectively as a team.

Ability to meet deadlines and coordinating multiple tasks in a work/project environment.

Strong organizational and interpersonal competencies along with detail Oriented and problem-solving skills in the technology arena.

Excellent analytical and communication skills with capability to handle new technologies.

Technical Skills:

Salesforce technologies: Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Security, Field updates, reports, SOQL, Visual Force Pages, Apex Classes, Apex Trigger, Visual force, Lightning.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Workbench, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector

Languages: Apex, C, JAVA, SQL, AJAX, PL/SQL.

Web Technologies: HTML5, CSS3, XML, JavaScript.

Operating Systems: Windows, Unix, Linux.

Office Tools: Microsoft Project, MS Visual Source, Apttus, MS Office.

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE, CRM Fusion tools.

Methodologies: Agile (Scrum), Waterfall Source Control Git, GitHub.

Experiences:

Salesforce Developer/Administrator

June 2020 to till date

Rogers Communications, Toronto, ON

Responsibilities:

Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.

Worked on creating Scratch Orgs using Salesforce DX.

Writing SOQL, SOSL queries in Apex classes & Triggers with optimization and to avoid Governor Limitations while large data processing.

Working on Integration by writing REST web service classes for inbound calls to Salesforce using @RestResource, @Httppost, @Httpget and @Httpdelete annotations.

Using Postman and SOAP API tools to test Integration related activities.

Using outbound calls to external application by generating Apex classes from WSDL and added WSSecurity headers for callouts.

Writing Test classes for unit testing and increase code coverage for all Apex classes, triggers, Batch and Web Services classes and used new annotations like @testSetup to setup test data for each test class.

Worked on Process builder, flow driven development. Leveraged Milestones, Entitlement processes, Web-Case, Email-Case, PRM, Portals, Live Agent, Salesforce for Outlook, Lightning for Gmail, Salesforce DX.

Designed and worked with Approval process functionalities which gets approved through multiple steps.

Worked with different tools like Informatica Cloud, Draw loop and DocuSign to perform Users daily operations.

Created lightning pages and lightning components.

Worked on Salesforce 1 Mobile app by using lightning app builder.

Created home page, record page, app page in lightning Page.

Created lightning pages with lightning components.

Created various Visualforce pages with Custom controllers and standard Controllers.

Designed visual force pages in different formats like in pdf, customized to download page as excel/PDF, designed with CSS for Interface.

Creating and configuring multiple Profiles, Roles, Page Layouts, Record Types, Permission sets, Public groups, Queues in the Organization.

Using the Sandbox for testing and migrated the code to Production instance after successful testing.

Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.

Integration between SFDC & Legacy Systems.

Integrated SAP with Salesforce using mulesoft as a middleware tool

Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

Implemented Single sign on to allow agents to login into Salesforce.

Created the workflows for Automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans.

Responsible for Salesforce.com System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer.

Salesforce Developer/Admin

Nov 2018 to May 2020

Desjardin Bank, Montreal, QC

Responsibilities:

Developed Apex Triggers, Apex Classes and Test Methods using proper controls &syntax and experience in writing unit test cases.

Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and VisualForce, which support most critical processes and Business flows.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects

Worked on migrating from legacy systems such as SAP integration, and Cloud integration tools.

Developed Visual Force Pages and used standard, Custom Controllers and controller extension Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

Developed and used JavaScript, CSS for performing validation and assigning style sheet to the visual force page and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.

Automated multiple Business processes by Developing Batchable, Queueable and Schedulable Apex jobs, Triggers & Workflow Rules.

Created user interface pages depending on requirements using JavaScript, JSON, Angular JS, HTML, CSS and Bootstrap.

Performed inbound, outbound integration with external systems using REST, SOAP Web services API and JSON Serialization and Deserializations

Involved in Salesforce integration with various internal and external systems

Translate requirements into clearly defined technical tasks.

Used the sandbox for testing and migrated the code to the deployment instance after testing

Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses.

Develop effective data management processes and data governance.

Performs routine Salesforce data management/cleanup tasks.

Manage all ongoing projects related to Service Cloud including cross collaboration with development and/or IT teams.

Create and maintain system documentation for fields, processes and workflows.

Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building.

Performed multi-record data migration for million-dollar company using Data loader, Excel VLookups and Salesforce Reports.

Data mapping and integration into our database.

Created custom objects and its related reports / dashboards to hide data access from other profiles across the organization.

Worked extensively with finance teams globally.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer

Salesforce Developer/Admin

August 2017 – October 2018

Cognizant (Liberty Mutual Insurance). Hyderabad, India

Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of Business and technical requirements and designed the solution.

Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.

Involved in daily support calls and enhancement planning calls.

Writing Apex triggers, apex classes, developing Visual force pages, batch classes, scheduled apex, and test classes.

Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work

Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.

Worked on integrating Salesforce CPQ for automating quoting, contracting and billing process

Highly used data loader and Informatica on demand tool to integrate Salesforce with other legacy systems.

Hands on experience in migrating the data into the application from other merged companies and facilitating the application.

Involved in deployment of the components from staging environment to production.

Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, Exact target, Market, Dupe Catcher, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.

Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.

Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, security controls, data management.

Designed and documented the application enhancements post go live.

Involved in integrating Salesforce with other in-house data bases using informatics cloud.

Implemented single-sign on for the organization.

Keeping track of all Salesforce releases throughout the year and implementing latest enhancements immediately in the application.

Raising cases with Salesforce support team in solving the product bugs.

Solely implemented Ideas and Case Management and Lead management for the organization using web to lead, web to case, e-mail to case, lead and case assignment rules etc.,

Developed complex visual force pages using standard, custom controllers and components.

Responsible for refreshing the Full copy and training sandbox environments regularly.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, Conga App Extremes and Visualforce Pages, HTML, CSS And Bootstrap.

Cigniti Technologies, Hyderabad, India

Salesforce Admin/Developer

June 2016 - July 2017

Responsibilities

Created new custom objects, assigned Fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.

Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for SalesForce.com Applications. Implemented Web-to-Lead and Web-to-Case automation.

Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.

Written SOQL, SOSL query Language necessary for the application in Apex Classes and Triggers.

Managed user Accounts and security - including new user Account creation, profile and role management, sharing rules, and security controls.

Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and Validation Rules.

Implemented Field Level Security for sensitive data holder Fields.

Created Queues, Public Groups and Email Templates.

Defined and facilitated continuous process improvements surrounding access controls, data entitlements and Account Team Approvals by interfacing with internal business partners and other members of CRM & Analytics team.

Designed various Web Pages in Visualforce for customers

Creating the connection between Apex Classes and Visual Force Pages to enable custom functionalities.

Migrated the data from legacy system to Salesforce platform into Force.com IDE as a project and enhanced the current system and fixed the detected bugs.

Extensive Experience in Salesforce Integration with in-house legacy systems using Web Services API like REST, and SOAP.

Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.

Assisted development and operations teams to define technical requirements to accompany existing operation requirements. Designed and developed use Cases/test Cases in support of the technical requirements. Transformed technical requirements into architectures.

Implemented and delivered projects under Agile/Scrum development environment with both large & small project teams.

Environment: SalesForce.com CRM Application Platform, Apex Language, SOQL, SOSL, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse Force.com IDE, SOAP API, Web Services, Agile, Governor’s Limit, MS Office Suite (Word, Excel, Access, Power Point, Outlook), Workbench.

Education and Certifications:

Bachelor of Engineering and Technology in ECE from JNTU - 2015

Certified Platform Developer - 2019

Certified Salesforce Administrator - 2018

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