Events Manager/ Director

SASHA R. BENSOL

786-***-**** · adnfof@r.postjobfree.com

OBJECTIVE

Ambitious events coordinator offering 5+ years of experience in coordinating large scale events from planning through to successful execution. Productive relationship builder: excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

EXPERIENCE

MAR 2020- PRESENT

CUSTOMER SUCCESS ADVISOR, GREEN ROADS

Establish and cultivated appropriate rapport with Account Executives in order to achieve Customer expectations while minimizing customer complaints.

Kept records of customer interactions, transactions, comments and complaints.

Resolved an average of 250 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

Received an average 96% customer satisfaction rating to date

Maintain a positive, empathetic and professional attitude toward customers while ensuring the highest standard of customer service are met

Experienced assisting customers with purchasing needs and responding promptly to customer inquiries (handle 50+ calls, emails and live chats per day)

FEB 2015 – MAR 2020

EVENTS OPERATION MANAGER, GREEN ROADS

Delivered coordination and assistance for organizing 20+ events monthly, including handling location permits, catering, logistics and decor

Developed invitations and promotional materials, structured floorplans, and scheduled proposals and all logistics functions

Grew revenue over 45% by sourcing potential vendors and securing cost efficient contracts

Recommended money-saving strategies for events, with 99%+ client satisfaction

Planned and coordinated all registration, transportation, and hotel accommodations to ensure a smooth execution of all event activities

Trained customer service, marketing, and sales teams for events

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

JUL 2012 – APR. 2015

VISUAL MERCHANDISER, AQUA SHOP

Created retail displays to highlight products and drive sales according to corporate strategy

Updated seasonal displays such as windows and mannequins to highlight current product lines

Presented updated floor plans and design strategy to store management

Developed creative visual merchandising campaigns to focus on selling older inventory

Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory

Promoted new product releases and limited-edition items to drive sales

Verified that all merchandising standards were maintained daily

Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness

SKILLS

3+ years of experience in social media and influencer/affiliate marketing - health, wellness and lifestyle

5+ years of experience in event management and logistics

Strong understanding of social media (including Instagram, Facebook, YouTube, Pinterest, Snapchat, and Twitter) and online content

Knowledge of online retail strategy and e-commerce

Ability to function well in a fast-paced environment under tight deadlines

Team spirit and excitement towards cross-functional collaboration

Excel in a fast-paced environment

Passionate storyteller and excellent writer, punctuation, and style skills

EDUCATION

Florida International University - North Miami, FL

Psychology Bachelor's Degree- 2015

Broward College – Davie, FL

Psychology Associates Degree, 2012

CERTIFICATIONS

Fundamentals of Digital Marketing Certified- Google

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