Active Directory Qa Analyst

Paula S Brackett-Marty

Cedartown, GA ***** Available for 100% remote work

Summary:

Technically savvy professional with operations management, process improvement, and organizational leadership experience used to demonstrably drive the overall growth and success of a leading international corporation.

Goal oriented leader capably executing multi-faceted projects while expertly motivating and managing top-performing teams.

Innovator, utilizing experience in Support and Development and Operations to identify and pioneer effective processes, technical solutions and personnel development measures to optimize productivity achieving quantifiable bottom-line revenue growth.

Thorough knowledge of the POS, eCommerce and Banking industries.

Education:

Company Sponsored College Courses: Information Technology BCR/ ILX, Marietta, GA – January 2007

Certifications and Professional Licenses:

Certificate: ITIL Foundation v.3, ILX, 2007; Georgia

Skills:

Active Directory, Armed Forces Network, Army, As/400, Assets Recovery, Audit Control, Automated Clearinghouse, Automatic Payroll Systems, Back End Interface, Backup, Bank Fraud Investigator, Bank Network, Banking, Basic, Batch Reconciliation, Big Data, Business Requirements Documentation, CA Unicenter, Cabling, Capacity Management Control Systems, Change Management, Chillers, Cisco, Citrix Software Technologies, Client Implementation, Cobol, Computer Hardware, Computer Networking, Computer Programming, Computer Security Integration, Consulting, Cpu Mgmt Systems3, Creating Datasets For File Transmissions, Credit, Credit & Debit Card Processing, Crystal Reports, Customer Service Process Improvement, Dashboard, Data Access Object (dao), Data Center Migration, Data Center Operations, Data Collection, Data Communications, Data Conversion, Data Entry, Data Management, Data Processing, Data Security, Database Administration, Database User Interface Software, DataExpress, Debit, Debugging, Dell Servers, Dhcp, Diagnosis, Disaster Recovery Planning & Response, Disk Array, Dns, Documentation, Dos, Dynamic Host Configuration Protocol (dhcp), Early Diagnosis, Eftpos, Electromagnetic Compatibility (emc) Engineer, Electronic Data Interchange, Embedded Systems, Enforms, Engineering, Federal Reserve File Transmissions, Fiber Lasers, Fiber Optics, File Transfer Protocol (ftp), Financial, Financial Data Production, Financial Processing, Financial Settlements, Financial Statements, Frame Relay, Fraud Detection, Front End Line Handler, Ftp, Gentran Integration Suite, Government, Graphical User Interface, Graphical User Interface (gui), Hard-drive Replacement, Hewlett Packard, Hexadecimal, Host To Host Processing, Human Resource Management, I2 Master Data Management (mdm), Ibm Sna, Ibm Z/os Operating System, Information Security, Information Systems, Inventory Management, ITIL, LAN, Laser, Legal, Load Balancing, Lotus Notes Administration, Mainframe Systems, Management, Merchant Transaction Verification, Microsoft Office, Microsoft Windows, Nt, Xp, Mid-range Systems, Migration, Msql, Ndm, Netware Directory Service, NOC, Network Intelligence, Network Security, Off Site Rotation, Operating Systems, Oracle, Oracle Crm, Payroll Processing, Pc Anywhere, Pc Management, Peachtree Accounting Software, Personnel Training, Plasmon Laser Drives, Police Department Database, Policy Analysis, Pricing, Process Engineering, Process Traffic Control, Production Control Implementation, Production Payroll Processing, Proposal Writing,Quality Control, Raised Floor Data Center, Reg-E, Remedy, Robotic Systems, Routers, Sales, SAP, SAR, Satellites, Scheduling, Settlements, Shell Scripting, Skytel Paging System, Software Documentation, Software Implementation, Testing, Sql Server Reporting Services (ssrs), Sterling Commerce, Storage Area Network (SAN), Sun Microsystems, Symantec Packages, System Analysis, System Architecture, TAL, NonStop Tandem, Tandem Himalaya, Tcp/ip, Tedit, Transact Sql, Transact-sql, Transmission, Transmission Control Protocol / Internet Protocol (tcp / Ip), Troubleshooting, Underfloor Cable Systems, Unix Servers, Unix Shell Scripting, User Interface Design, Utility Payment Systems, Vault Opening and Closing, Veritas Clustering, Veritas Netbackup, Virtual Private Networking (vpn), Visio,Workflow Analysis, X.25

Specialties:

ITILv3 Certified • Project Management • IT Operations • Staff Management • Disaster Recovery Planning • Data Center Security • Incident Management • Change Management • ACH • Problem Management • Budget Management • Data Center Consolidation • Service Level Agreement (SLA) • Data Protection • Vendor Management

Professional Experience:

Veterans Sourcing Group - New York, NY (remote)

Dec 2020 - May 2021

Compensation Processing Specialist

Process pay advisor compensation in a Broker/Dealer environment

Reconciliation of detail against processed transactions payment

Research & resolve discrepancies

Securities industry terminology & practices

Update Client profiles/ Contacted Sponsors on submitted paperwork

Identify type of securities for compensation (trails, commissions, advisory fees)

File Edits, Adjust compensation, QA, reverse/repay, accounting/balancing, vouchers

Time sensitive accounting processes for payout

Flashbanc LLC - Boco Raton, FL

May 2020 - present

National Sales Manager

Credit & Debit card processing equipment sales & merchant services

Acquisition of new clients/ business development

Contract negotiation

Installation of equipment

Client Services escalation

Fiserv, Inc. Marietta, GA

Jan 2018 – Mar 2020

Sr. Processing Specialist

Time sensitive processing of work cases based on both banking associations' regulatory guidelines and client requirements.

Researching and evaluating the work case and process the dispute, fraud, chargebacks and/or complaints.

Knowledge of banking and association rules and regulations or collection and resolutions.

Analytical and research skills as well as accuracy and attention to detail. Technical writing.

Received Hall of Fame Award (letter from consumer on outstanding service) as well as performance awards.

Central Payment Corporation Cartersville, GA

Sept 2009 - Dec 2017

Account Executive

Independent Sales Agent to sell payment processing solutions to small and mid-market businesses throughout the country.

Primary focus is to establish relationships with businesses, helping them save money on their current processing rates/fees, offer up to date equipment (EMV & NFC payment ready terminals, POS systems, Tablet POS solutions, virtual terminals for e-commerce), and ultimately provide better support/service.

Created my own lead generation which resulted in a profitable mixed portfolio

Established contact, negotiated contracts, sold equipment, maintained lasting relationships based on honesty & integrity.

Dwebtech Bentonville, AR

Jan 2010 - Feb 2010

Quality Assurance Analyst, QA Analyst

Developed test plans to find and solve software problems. Executed software test plans.

Designed test plans, scenarios, scripts, procedures. Tested system modifications for function and efficiency.

Created tests to address database impacts, regression testing, negative testing, usability.

Documented software errors using a bug tracking system. Tracked bug resolution efforts and successes.

Maintained databases of known test defects. Used web development software such as Microsoft ASP.NET.

Worked on operating systems including: AS400 IBM 4690 Knowledge sets include: automated testing, manual testing, QA analyst, SQA engineer, test cases, visual test.

Fiserv Alpharetta, GA

June 2008 - July 2008

Helpdesk Analyst

Managed technology activities in information systems, systems analysis.

Assessed computing needs by consulting users.

Maintained up- to date knowledge of relevant technological advances

Established cooperation by meeting with superiors

PCI Compliance as per Fifth Third Bank/Checkfree operations.

Performed personnel duties such as training.

Recorded and reported IT department activity.

First Data Corporation Marietta, GA

Nov 1990 - Apr 2008

Operations Support Senior Technical Process Specialist

Provided Network Operations Control & Production Support on all Base24 Financial Settlements. Federal Reserve Systems.

Implemented systems for electronic document processing, retrieval, distribution.

Ensured system security and document integrity.

Examined and analyzed accounting records and financial statements. Assessed records for accuracy, completeness, procedural compliance. Reported finances to management

Maintained financial records of a government agency. Created and improved processes.

Handled data collection, analysis.

Reviewed and evaluated programs and policies.

Prepared reports outlining problems and solutions.

Production Support activities, provided zero tolerance performance to create seamless output.

Used software tools and equipment including: Remedy Used operating systems including: Unix, Tandem (hp nonstop), Citrix, etc. Analyzed and tested network systems such as data communications systems.

Evaluated network systems.

Researched and recommended network and data communications hardware.

Performed troubleshooting and maintenance. Solved data communication problems. Monitored system performance. Coordinated with other engineers. Used network analyzers. Used administration software such as CiscoWorks.

Used network security/VPN management software such as virtual LAN management software.

Used network analyzers including: Prognosis & CA Unicenter Event Manager and Scheduler Maintained financial records and reports. Analyzed financial information. Prepared financial reports. Used backup and archival software.

Used desktop communications software such as Symantec pcAnywhere. Used internet directory services software such as active directory software, DNS software, network directory software.

Used hardware tools including: Unix, Cobol, Tandem, TAL, VISIO, Cisco, etc. Managed and maintained all library documents and records.

Worked in a variety of settings such as corporations, government agencies.

Used the following catalog systems: Storagetek Silo Vault for Tandem & Unix Tapes Set up databases and information systems.

Developed library policies and procedures. Trained and evaluated library personnel. Collaborated with others to provide and improve the library collection and services.

Maintained and solved problems of library computer hardware, computer software. Experienced in basic office suite software. Implemented security measures.

Monitored use of data files. Prevented unauthorized modification, destruction, disclosure of information, deletion of information. Encrypted data transmissions.

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