Team Captain Painesville

Fenesse Henry

**************@*****.*** C: 716-***-**** Detroit, Michigan 48226

Personal Profile

I am a twenty-two year old graduate of Lake Erie College. Motivated and ready to advance professional knowledge while positively impacting team operations. Well-organized, reliable, and proficient in my studies and professional endeavors. Articulate communicator and hardworking team player with excellent planning and problem-solving abilities. Being biracial and bilingual allows me the ability to adapt and blend with many different backgrounds. While my knowledge in psychology and business has equipped me with the foundation to embark on any challenge.

Skills

●Marketing and Sales

●Basic coding

●Communication

●Coaching

●Project management

●Critical thinking

●Time management

●Ambitious

●Counseling

●Sales expert

●Organization

●Adaptability

●Bilingual ( English - Patwa)

●Leader / cooperative team member

Recent Work Experience

Quicken Loans Detroit Michigan

Mortgage Loan Officer

9/2020 - present

Responsibilities- Approves mortgage loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk. Competes mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing.

Lake Erie College Painesville, OH

Tele- Counselor

09/2017 -03/2020

Responsibilities - Making outbound calls to recruit prospective students from the point of inquiry to matriculation.· Follow up with any situations that may require additional information or help from either the student supervisors or the Telecounseling Coordinator.

TK Valet Buffalo, NY

Assistant manager

05-2019 - 03-2020

Responsibilities- Calculated earnings and allocated them to each valet. Managed FOH operations including high volume customer interfacing situations, sometimes in the hundreds.Transformed difficult accounts into loyal customers.Assisted customers in parking cars and directing them to appropriate venues and handled all customer complaints.Reviewed daily collection reports

Fastenal Wickliffe, OH

Sales Associate

05/2018 - 05/2019

Responsibilities- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Directing customers to merchandise within the store.Increasing in store sales.

Education and Training

Lake Erie College Painesville, OH

Psychology

2016-2020

●Bachelors of Arts and Sciences

●Major in Psychology

●Minor in Communications

●Thesis: Social media the epidemic of illnesses.

Kenmore East High School Kenmore, NY

high school diploma

2012-2016

.

Activities

●Design - Responsible for a creative design for promotional social media post for Downtown Painesville Organization (DPO)

●Business Development - Cocreator of the online clothing company Optimum. Sold after one year's development.

●Charity - Night to shine volunteer, Topsoccer volunteer,

●Lake Erie College Men’s Soccer - Team captain, nationally ranked #4 ... NCAA tournament participant, GMAC regular-season champion.

●Black Student union member

●Internship- social worker, prepared notes of meetings. Interacted with clients. While preparing material for pending court cases.

Additional Information

AWARDS:

●Beacon award

●President's award

●Soccer- offensive MVP 1st team all-league 2nd team all-league 1st team all-tournament. Member or Kenmore East soccer top 50 players all time

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