Roger Frederick Fechtman

***** ******** ******* ***** − Carmel, Indiana 46074 − 317-***-**** − adnfj6@r.postjobfree.com Seeking a challenging position in Information Technology that encourages growth and leadership opportunities while utilizing technical expertise, innovative abilities, and interpersonal skills.

BMP CA-7 CICS Clarity

COBOL DB2 EasyTrieve Excel

FileAid HSSR IMS Jacada GUI

JCL Jira Panvalet ProEdit

QMF SDF2 SFTP SoapUI

SQL TRMS TSO Visio

Web Services Word XML Spy Xpediter

Agile Methodology Principles DB2 Application Programming CICS Command-Level Programming Embracing Workplace Diversity Impacting the Business Techniques for Managing Conflict Time and Project Planning

Resort Condominiums International/Wyndham Destinations Systems Analyst/GUI Application Lead

• Led a major upgrade of the GUI Application working directly with the vendor.

• Worked on several agile value streams to enhance and create mainframe APIs.

• Helped develop a new process for sending instant email notifications.

• Helped convert all credit card transactions to real-time credit card processing.

• Helped develop a process to enforce 1-in-4 restrictions for the Mayan resort group. Production Support Team Lead

• Provided leadership to the Production Support team.

• Assigned tasks and problem logs to the Production Support team.

• Approved change tickets for all production and training system implementations.

• Facilitated Weekly Prodcopy Meeting.

Liberty Mutual Insurance Company

Claims Team Release Coordinator

• Managed the progression of ClearQuest tickets assigned for each release.

• Prepared weekly documentation for each release to submit to Release Management.

• Created weekly metrics of the progression of ClearQuest tickets for each release.

• Validated and verified all aspects of each monthly release during implementation.

• Completed small enhancements to the RCS system.

• Resolved defects and core support issues for the RCS system. Objective

Skills

Training & Professional

Development

Work History

2014 – 2020

2008- 2014

2007 − 2008

Resort Condominiums International/Wyndham Worldwide Production Support Team Lead

• Provided leadership to the Production Support team.

• Assigned tasks and problem logs to the Production Support team.

• Approved change tickets for all production and training system implementations.

• Facilitated Weekly Prodcopy Meeting.

Production Support Analyst

• Responded to Severity 1 problem logs within the required SLA.

• Provided assistance and guidance to after-hours production Oncall Analysts.

• Assisted the Development team with implementation coordination.

• Provided support to the Development team during the Warranty and Post-Warranty phases of their projects.

• Completed small enhancements to the production and training systems. Systems Analyst

• Enhanced the process that builds the Financial Info Warehouse database to make the process more accurate and efficient.

• Enhanced Chase download processing to allow Canadian credit card transactions to be processed.

• Created procedure for Vacation Counselors to allow Century 21 customers to use the RCI Exchange System to exchange into a resort.

• Changed the comment card process to mail comment cards during the week of travel using a new comment card format.

Conseco

Systems Analyst

• Supported and enhanced online and batch processes for the ATL/CFO system.

• Created online procedure to download data from the ATL/CFO system to CICS for the Customer Service system.

• Create monthly procedure to download data from the ATL/CFO system to DB2 tables for Customer Service system.

Fruit of the Loom

Programmer Analyst II

• Developed the requirements and processes to download data from the Account Level Forecasting system that resides on Oracle databases in UNIX to the TSO Forecasting system that resides on mainframe DB2 tables.

• Served as main contact for the support of the TSO Forecasting system, both domestic and international.

• Developed MS Access database to download data for Forecasting agents to query against to help with Forecasting requirements.

2007

2005 – 2007

1998 – 2005

1997 − 1998

1996 − 1997

Resort Condominiums International

Analyst/Developer

• Served as Client Service Lead (CSL) for the RCI Travel Strategic Business Unit.

• Worked with RCI Travel to develop an outbound reservations department with access to an autodialer. Developed the requirements and processes to download mainframe data to the autodialer.

• Served as Co-Project Lead and Technical Lead on a project to convert all batch update processing to Batch Message Processing (BMP).

• Served as Training Coordinator to disseminate BMP knowledge to all other application development staff.

• Worked on a team to develop a new process for gathering data for the Endless Vacation Special Resort Edition (Directory of Resorts).

• Gained extensive knowledge in IMS, DB2, CICS, BMP, SDF2, batch and CICS Xpediter, and oncall procedures.

Ball State University

Bachelor of Science, 1990

Management Information Systems

Eagle Scout, Boy Scouts of America;

Spirit of RCI Award, RCI;

Employee of the Month, Fruit of the Loom;

Employee of the Month, Ball State University Residence Hall Dining Service; Residence Hall Honorary, Ball State University;

Hurlbut Hall Secretary, Ball State University

Available on request

1990 − 1996

Education

Honors and Activities

References

Contact this candidate