Ismar Pasalic
Nationality: USA
Phone number: +1-929-***-****
Email address: *************@******.***
Detail oriented professional who works and
communicates well with others. Experience
working successfully with diverse populations. A
flexible worker with the ability to adapt to a
changing environment, work under pressure and
meet required deadlines. I have lead and direct all activities required to achieve all goals, including sales and sitting objectives, customer experience, payroll and operating expenses, human resource
management, loss prevention and
merchandise/portrait presentation while driving
both associate and customer engagement.
Profile
Work experience
03.2020 – PRESENT TALLINN, ESTONIA
Life Coach
Freelance
Conducted initial assessments.
Coordinated and ran workshops including
confidence building & personal development.
Offered referral to mental and physical health
workers.
Consulting clients, understanding their problems,
and trying to bring positive changes in their
personal and professional lives.
Preparing and getting questionnaire filled by
clients and evaluating their mental state and the
situation they are going through.
Helped clients in adjusting and modifying goals
for short-term and long-term.
10.2018 – 02.2020 APPLETON, UNITED STATES
Store manager
Macy’s Backstage
Analyze relevant data to probe and challenge the
status quo.
Coaching and development.
Follow-up inventory and ensure product
availability.
Generated repeat business through exceptional
customer service.
Work experience
Known for producing a high achieving work
environment and for streamlining efficiency.
Maintain store set up and daily operations through schedule optimization and delegation.
11.2017 – 10.2018
MINNEAPOLIS/FARGO, UNITED STATES
Production manager/ executive account
manager
Savers
Shared best practices for sales and customer
service with other team members to help improve
the store's efficiency.
Communicated with executive level management
to execute marketing and sales goals.
Recruited, hired, trained, supervised, scheduled
and motivated the staff.
Coaching and development.
Known for producing a high achieving work
environment and for streamlining efficiency.
Responsible for communications, operations, and
implementation of human resource policies.
Source new candidates, identify and retain key
players.
07.2008 – 11.2017
ROCHESTER/ST.PAUL/RED WING, UNITED STATES
Manager
Walmart
Assign rules and responsibilities to employees for operational effectiveness.
Coordinating staff appraisals, performance
reports, discipline and safety procedures.
Developed an in depth staff training manual to be
used to train new staff of store policies and
procedures.
HR responsibilities including recruitment, training and development of staff.
Provide excellent customer service, and obtain
feedback to help make changes in store operations
to provide and even better customer experience.
Confirm all project documentation is complete and
in compliance.
Delivery management, planning, ensuring quality.
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Work experience
Examined financial analysis and implemented best
practices to improve project efficiency and
revenue.
Assisted in maintaining inventory, placing and
expediting orders, and removing outdated drugs.
Actively checking out customers and handling
cash credit also basic store purchases.
Entered prescriptions into the dispenser system
and completing paperwork related to filling them
and receiving drug orders.
Performed maintenance and repairs on engines,
wiring, drive train, suspension etc.
Education
09.2003 – 06.2007
ROCHESTER, UNITED STATES OF AMERICA
High School High School Degree
John Marshall High School
08.2011 – 07.2015
WOODBURY, UNITED STATES OF AMERICA
Accounting and Finance Bachelor of
Science
Globe University
01.2020 – 04.2021 UNITED KINGDOM
Applied Psychology Master of Science
Coventry University
01.2021 – 04.2021 UNITED KINGDOM
Modern Applied Psychology Diploma
Achology
01.2021 – 04.2021 UNITED KINGDOM
Mental Health and Wellness Diploma
Achology
Skills
~ SOFT SKILLS
Problem Solving
Flexibility
Communication
Teamwork
Emotional Intelligence
~ HARD SKILLS
Mathematics
Administrative
Microsoft Office
Saas
Certificates
01.2021
Professional Life Coach
Transformation Academy
01.2021
Certified Life Coach
Headgear Labs
03.2021
Certified Life Coach
iNLP
04.2021
Alcohol and Drug Addictions
International Association of Therapists
04.2021
Counselling Children & Adolescents
International Association of Therapists
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