Inbound Call Laboratory Technician

Curriculum

Vitae

Of

Matshidiso

Sekgampu

Personal Details

Name(S) Matshidiso

Surname: Sekgampu

Identity Number: 941**********

Date of birth: 09 October 1994

Nationality: South African

Languages: English, Tswana, Sotho

Address:

20 Peerboom Cresslawn

Kempton Park

1618

Mobile Number: 081*******

Email address: *****.********@*****.***

Personal Attributes and Motivation

Matshidiso is a self-confident person enthusiastic and out of the box thinker. I am a fast learner, and have great technical skills; success in my line of work comes from having excellent communication and outstanding customer service skills. My principles of loyalty and dedication are sound and not negotiable

Educational Background

Highest Standard Passed: Matric

Institution: Norkem Park High School

Year: 2013

Subjects: English

Afrikaans

Life Orientation

Geography

Maths

Physical Science

Accounting

Further Education:

Benny Recruitment and Training

Writer's Bureau (comprehensive writing course)

AIE/Engineering Academy, N4, I wasn't able to complete the course because of financial constraints

Currently upgrading my Maths and Physics marks with the Gauteng Department of Education

Yonke Education and Training Solutions, certificate of competence in conveying hazardous/dangerous goods by road. Which expired in June 2020

Key Skills:

Interviewing

Writing

Inbound call centre technique

Inbound call centre management

Basic & advanced customer services

Outbound call centre training

Sales Training: Cross Selling and up selling

Debt Collecting. Negotiation and assertiveness

COMPUTER SKILLS

Microsoft Office

Linux

Excel

Olympus

Vesuv

Work Experience

Boschrexroth(Hytec Fluid Technology)

Date:

6 March 2017- June 2020

Receptionist(March 2017- April 2018)

-answering phone calls

-taking messages

-sending emails

Iab technician/Tribologist (April 2018-June 2020)

Pressplay Digital Magazine

Editor (June 2020)

-Creating editorial calendars

-liaising with features

-Managing writers

-Writing and editing content

-Occasionally interviewing magazine features

-Teamleading

Books direct presented by African Narratives

-A workshop aimed at encouraging young South Africans to read and write their own content, which took place mostly through social media

PURCO SA

Data capturer/ tender vetting department

REFERENCES

011-***-**** - Maryna Odendaal/Flip Scheepers

078-***-**** - Maseipati Tsotsotso

081-***-**** - Emmarentia

081-***-**** - Dineo Ramokotla

*****@**************.**.** - David Robbins

Ansie Wiese - 011-***-****

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