Sulaimon Adefolu

College Road, Ogba, Lagos. adnf4h@r.postjobfree.com 080*-***-****

LinkedIn URL: https://www.linkedin.com/in/sulaimon-adefolu-46b46062/ SUMMARY

Result-oriented and dynamic IT Support Technician with more than five years’ experience in configuring, maintaining, operating, troubleshooting, and providing support for platforms, systems, and devices for organizations. Committed to providing IT security and solutions to businesses, hence contributing to a positive ROI. Communicates effectively with clients while providing support to ensure they get value and quality services in return for their trust and loyalty to the organization.

EXPERIENCES

Domino Stores Limited – IT Support Technician 10/2020 – To date Commercial Avenue, Yaba, Lagos.

Reduced the downtime by efficiently carrying-out data recovery and re-installation of OS within the shortest time and without recording any data loss.

Redesigned the template used for documenting escalated issues for more effectiveness and readability.

Designed and proposed an FTP solution to a recurring problem to the management.

Out-performed the organization’s expectation in resolving clients’ in 40% less than the maximum time allocated.

Krown Hospital – IT Support Specialist 01/2019 – 09/2020 Araromi, Iyan-Ipaja, Lagos.

Revamped the hospital’s failing LAN connections to ensure better information sharing between departments, hence significantly reducing documentation costs.

Improved the hospital’s response time by 75% by implementing a system where authorized staff can access any information they need reducing paper cost and telephone cost by 50%.

Installed and integrated the Hospitals' Management Software (HMS) into the hospital’s network leading to the effective use of the Life Schema.

Trained the doctors and nurses on the functions, features, and modules of the HMS.

Designed and configured the hospital’s External EMR Access by port forwarding that enabled doctors and nurses to login to the hospital’s network from wherever they are.

Created and applied Access List Control to meet organizational security policy requirements.

Introduced support documentation that empowered the user community to extend skills, leverage system features, and resolve basic issues without intervention from the support team. Articulate Telecoms and Technology – Manager 12/2017 – 12/2018 New Hall Unilag, Akoka, Lagos.

Redesigned the computer networks for optimum performance.

Trained recruits in customer relations and oversaw their growth in the IT industry.

Designed and implemented a sales strategy that led to a 50% increase in sales. CORE SKILLS

Efficient in configuring, maintaining, and supporting LAN/WAN.

Troubleshooting software and hardware devices, and servers.

Excellent knowledge of Microsoft, Mac, and Linux Operating Systems.

In-depth knowledge of Active and Open Directories.

In-depth knowledge of DNS, DCHP, and SNMP.

In-depth knowledge of routing and switching networks.

Proficient in using backup solutions such as Veeam.

Excellent knowledge of wireless technologies design, implementation, optimization, and troubleshooting.

COMPETENCIES

Coherent in communicating technical terms in simple everyday language.

Empathize with and develops a sense of urgency when attending to clients.

Indicates to clients the willingness to work with them to resolve the issue.

Asks questions to clarify the situation and then identify the specific information needed to solve a problem.

Proficient in Office 365 packages such as Word, PowerPoint, Excel, Yammer, and SharePoint.

Approaches a complex task or problem by breaking it down into its parts and then consider each in detail.

Accurately measures and track customer satisfaction and consistently seek out new ways to improve.

Knows when to escalate critical issues to own or others' manager, if own efforts to enlist support have not succeeded.

Understands the organization's strengths and weaknesses as compared to competitors. TRANSFERRABLE SKILLS

Pays great attention to details and always keeps to time.

Carefully weighs the priority of things to be done.

Identify many possible causes of a problem.

Take the time to get to know coworkers and build rapport to establish a common bond.

Provides assistance, information, and support to others to build a basis for future reciprocity.

Finds non-threatening ways to approach others about sensitive issues.

Sets specific, measurable personal, career, and organizational goals that are realistic but challenging with dates for accomplishment.

Accurately weighs the risk and consequences of taking one action over the other.

Takes significant action to develop skills needed for effectiveness in current or future job.

Keeps abreast of relevant technological advancement.

Enthusiastic and optimistic when in difficult situations. EDUCATION

Yaba College of Technology, Lagos, Lagos 2014 – 2016 Higher National Diploma in Computer Science

Lagos State Polytechnic, Ikorodu, Lagos 2009 – 2011 National Diploma in Computer Science.

CERTIFICATION

Google IT Support Specialist. 2020

PROFESSIONAL DEVELOPMENT

Scheduled to write Multi-Cloud Network Associate examination by January to become an Aviatrix Certified Engineer.

Enrolled in Google IT Support Automation Certification course.

Enrolled in Linux for Network Engineers: Practical Linux with GNS3 to become a Cisco Certified Network Associate.

Enrolled in NGF Linux Unhatched.

Completed all the required courses for COMPTIA A+ certification. REFEREES

Available on request.

Contact this candidate