PARTH KAPOOR

P-**, Dobson Road,

Madhusudan Apartment

adnf37@r.postjobfree.com

+91-987**-*****

OBJECTIVE:

To pursue a challenging and rewarding career as a Front Office Professional where I can apply my skills and add to the success of the organization.

EDUCATION:

International Institute of Hotel Management, Kolkata

June 2017 – Present

·Pursuing Advanced Diploma in International Hospitality Administration

· BA in Hospitality Management from University

·Bachelor in Tourism Studies from IGNOU

2017

MC Kejriwal Vidyapeth (ISC)

EXPERIENCE:

FLIPKART

Customer Care Executive

Taking Real time calls

Handling customer Problems.

Working in Smart Assist

Customer Satisfaction Goals

Palm Green’s Club

Front Office Executive

lAssisted guests during check-in and checkouts.

lGreeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.

lInformed customers about payment methods and verified credit card data.

lLiaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.

lProvided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.

lReviewed items of note to determine what needed to be communicated to staff of subsequent shifts

l Confirmed group reservations and arranged personalized services for event attendees.

Key Skills:

Invoicing & Payments

Computer Reservation System

Point of Sale (POS) & Credit Card Terminal

Courteous Customer Service Verbal & Written Communication

The Ashoka Hotel

Front Office Executive

lPerform all check-in and check-out tasks

lManage online and phone reservations

lInform customers about payment methods and verify their credit card data

lRegister guests collecting necessary information (like contact details and exact dates of their stay)

lMaintain updated records of bookings and payments

Hotel Hindusthan International, Kolkata

Industrial Exposure Training Jan2019-June2019

Front Office/Housekeeping/Food&Beverage/Food Production

·Enhanced guest experience by performing concierge duties

·Assisted guests during check in and check outs

·Organized recreational activities for the guests

·Assisted guests with their luggage

·Handled guests requests and concerns

·Assisted HK team in cleaning the guests room, public area

·Trained in Laundry

·Fulfilled complete table service duties including taking food orders, placing orders, running orders to tables, and cleaning and setting tables

·Trained in various sections of the Food & Production and enhanced my culinary skills

Indismart Group of Hotels December 2017

On Job Training

LEADERSHIP AND CAMPUS INVOLVEMENT

Hosted a Cultural Programme at Monsoon Food Festival September 2018

Participated as a Cultural Member at Rigolo (an inter-college fest) December 2017

Planned and organized cultural program for participating colleges

Food and Beverage Manager August 2018

Planned the menu for ‘Realia’, an entrepreneurship activity; generated maximum revenue

Assisted the contestants at Young Chef Olympiad. February 2017

Front Office Team Member

Assisted and escorted guests at tbe Paryatan Parv (Tourism Day) October 2017

OTHER

Skills: Fluent in English, Hindi, Bengali, Punjabi. Microsoft Office, Proficient in Micros, Fidelio & Opera Management Systems, Social Media Marketing.

Interests: Standup Comedy, Swimming, Chess, Reading.

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