RESUME

*.Personal Details

Name : Mohammad Rafik Shaikh

Father’s Name : Mohammad Yaseen Shaikh

Address : C 11, Swastik Welfare Society, Akurli Road

Gokul Nagar, Kandivali (E), Mumbai 101

E mail ID : adneyy@r.postjobfree.com

Contact No : 976-***-****

Date of Birth : 09/06/1987

Nationality : Indian

Marital Status : married

Languages known : English, Hindi, Marathi.

Hobbies : Listening Music and Travelling

2. Educational Qualification: S.S.C Mumbai University (2003)

H.S.C Mumbai University (2005)

B.Sc. [(Distance education) Swami Vivekananda Institute Agra]

(2009 to 2011)

3. Computer Education : MS-CIT. word, excel, PowerPoint.

4. Work experience : 1 year and 9 Months in Andromeda BPO as Vodafone CSE.

28/01/2009 to 09/11/2010 (Better Opportunity)

I used to handle customer over the phone and tried to assist them on their queries.

6 Months in Reliance communications as Customer Service

20/12/2010 to 09/05/2011 (Contract base job)

I used to handle customer over the phone and tried to assist them on their queries.

2 years and 11months in Vodafone store as Vodafone Sr.CSE

10/03/2012 to 02/02/2015 (Shifted)

I used to handle walking customer in Vodafone store help them with their queries along with the cross selling of Vodafone products like, Postpaid sim card, data card etc.

6 Months in Wipro BPO as CSE for British Telecom process.

18/10/2016 to 19/03/2017 (Process got back to UK)

I used to handle UK based customer over the phone and tries to assist them on their query related to the broadband.

Currently working as Relationship Manager in Sangrila

Corporate services. (Since July 2017)

I visit to the client and maintaining business relation between company and client. In case if they face any kind of issue related to the work, I am the 1st point of contact for my clients.

I hereby declare that all the information given above is true to best of my knowledge

And belief.

Date: Name and signature

Place: Mumbai Mohammad Rafik Shaikh

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