Igs Bpo

RESUME

Vijaya lakshmi.D

Email:**********************@*****.***

D/O Durai.V

**, *********** ******** **,

Choolai post office,

Chennai- 600112. Contact No: 739-***-****

PROFESSIONAL OBJECTIVES

To work in a challenging Environment that will allow full utilization

Of my abilities and where I will have the opportunity for continuous growth and development.

EDUCATIONAL QUALIFICATION

B.Com passed from Hindu College in 2015 with 74%

H.S.C passed from I.H.M.Gr.Hr.Sec.School in 2012 with 95%

S.S.L.C passed from I.H.M.Gr.Hr.Sec.School in 2010 with 89%

SOFT SKILLS

Operating System : Windows XP.

Packages : MS-Office, Tally ERP 9

Extra Skills : Typing (higher)

WORK EXPERIENCE

1. DOMAIN : Wipro (BPS)

EXPERIENCE : 3Years 4 months

DESIGNATION : Senior Associate

PROCESS : United Health Group

2. DOMAIN : Teleperformance (IGS) (BPO)

EXPERIENCE : 1 year 4 months

DESIGNATION : Senior Customer Service Executive

PROCESS : Barclays bank

JOB DESCRIPTION

Health Care Process:

Handling appeals and grievances

Appeal- A type of request raised by the insured person for the rejected claims regarding insurance coverage plan and payment issues.

Grievance- A type of complaint raised by the customer regarding the services. i.e, Quality of care & Quality of service.

Kycr Process:

KYCR means identifying and verifying the identity of the customer through independent and reliance sources of document.

The purpose of this KYCR process is to avoid Money Laundering, Terrorism and other criminal activities.

It also helpful to keep the updated customer details of the Barclays bank, with the help of the document given by the banking customers.

PERSONAL SKILLS

Ability to work individually as well as in team

Better communication skill

Flexible in all situation

Ability to give best result in pressure situation

Positive Attitude

Self Motivational Skills

Self Confident

AWARDS & ACHIEVEMENTS

Achieving the daily/weekly/monthly targets

Got star of the team on the basis of my production & quality performance

Got Awards for production topper and quality topper

Got Stack Topper Award

Supporting team on behalf of SME’s

PERSONAL DETAIL

NAME : Vijaya lakshmi.D

DATE OF BIRTH : 05.02.1995

SEX : Female

QUALIFICATION : B.com

RELIGION : Hindu

NATIONALITY : Indian

LANGUAGE KNOWN : English R/W/S

Tamil R/W/S

DECLARATION

I hereby declare that all the information above said is true to the best of my knowledge and belief.

Place : Chennai

Date :

Yours Sincerely

(VIJAYA LAKSHMI.D)

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