Jalpesh Patel

Professional Summary

* ***** ** ** ********** with 3 Years on Salesforce platform

Salesforce Certified Administrator (Credential ID: 21341350)

Salesforce Certified App Builder (Credential ID: 21468432)

Well-versed in Process Builder and Flows

Experienced on Lightning and Classic Environment

Technical Skills

Languages/

Salesforce Flows, Process Builder, Approval Processes, Validation Rules, Roll-up Summaries, Formula Fields,

Reports, Dashboards, Sandbox Testing, Import Wizard, Data Loader.

QA Skills Manual, Automation using Katalon, JIRA, JIRA Confluence, SoapUI, SQL, Documentation, Bug

Tracking, Analyzing and Gathering Requirements.

PROFESSIONAL EMPLOYMENT

Ceragence

Salesforce Administrator Remote July 2020 - Present

Administered Salesforce CRM applications for Sales, Marketing and Service clouds.

Implemented Web to Case, Email to Case functionalities.

Designed various types of email templates for auto response.

Created Profiles and Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Involved in gathering customer requirements from business user across sales marketing and customer service teams.

Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Created new custom objects, assigned fields, custom tabs, components, and modified page layouts.

Created custom Reports based on business need and associated them to Dashboards.

Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Educational Testing Service

Salesforce Administrator June 2018- May 2020

Monitor ServiceNow platform to maintain client organization efficiency on ticketed Salesforce problems

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities.

Designed the Custom objects, validation rules, Page layouts, Custom tabs, Components, modify Visual Force Pages to suit to the needs of the application.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Import Wizard.

Used field level security, profiles, and audit trail setup to ensure that protected Organization data is only shared with authorized persons

Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation & formula fields to custom objects. Developed Work Breakdown Structure and prioritized accomplished tasks

Used the sandbox for testing and migrated the change sets to the deployment instance after testing.

Participated in the training sessions provided by the Sales force team and support end users.

Involved in Design and development of Workflows rules, validation rules and other customizations with Salesforce.

Set up visibility securities like roles, profiles, field level securities.

Created record types, page layouts, configured page layouts and assigned pages layouts to different record types.

Created various summary reports, matrix reports, pie charts, dashboards, and setup report folders to authenticate users based on their profiles with permissions.

Created User manual and train end users for new and updated functionality.

Educational Testing Service

QA Analyst March 2016- May 2018

Establish and maintain test cases and test data

Testing IMS and Scanning Application for multiple admin

Automated web-based testing using Katalon tools.

Tested Web-Service for student registration and grading

Tested and validated test data on Oracle database

Rectify and retested as necessary communicated with management and team for known issue and risk.

IBX Philadelphia

QA Lead / Business Analyst August 2014- February 2016

Assist with developing test plan timeline

Work concurrently on several projects, each with specific instructions that may differ from project to project

Ensure that quality processes are carried out through all phases of the Software Development Lifecycle

Ensure that release management / change management processes are followed

Work with developers and technical project managers on issue definition and resolution

Assist in the monthly reconciliation process and document any adjustments

Boyd Gaming AC

QA Analyst May 2012- July 2014

Assist with developing test plan timeline

Establish and maintain test cases and test data

Comply with standards of the software development life cycle and follow strategies, plans and procedures within information Technology software

Create test scripts

EDUCATION

Bachelor of Science Degree in Computer Science

M.B. Patel science college Gujarat, India

CERTIFICATION

Salesforce Certified Administrator Credential ID: 21341350

Salesforce Certified App Builder Credential ID: 21468432

Contact this candidate