Excellent verbal and written communication skills Management and Lead

Gurjit Kaur

** ****** *****, ********, *** *Z*

902-***-**** - **************@*****.***

SKILLS AND ABILITIES

●Excellent verbal and written communication skills

●Management and Leadership

●Active listening

●Organization and Teamwork

●Flexibility and Planning

WORK EXPERIENCE

Space Force Team Leader

September 2020 – Present

Amazon Fulfillment – Brampton, ON

Scanning people in and making sure spot are covered

Administrated methods for gathering and tracking training metrics

Ensuring 100% compliance in scheduled attendance and working with Operations Leaders to complete daily staffing

Ongoing responsibility for ensuring of associated spots are covered

Making sure associates are following the department regulations

Manage training associates in social distancing and traffic flow

Completing sanitization, janitorial and Covid audits

Training associates in distributing masks, Covid Screening and Temperature Check

Providing guidelines to associates regarding safe workplace environment

Making schedule according the needs of the team

Set up Covid testing and Vaccination clinics on site

Coordinated the standardization and setting up 17 satellite breakrooms in nine separate zones ensuring associate satisfaction

Reached 95% building social distancing compliance during Prime day despite double headcount in building

Responsibility of posting and taping on the floor for associates safety

Actively seek, clarify and understand information from Operational and Area Manger

Experience with auditing written reports and data

Atlantic Superstore (PEI) - Customer Service

October 2020 – September 2021

Help in maintaining the store

Assisting customers inside the store and via telephone

Guiding customers to the items they need

Assisting with the checkout process

Help out with customer returns and interact with management and other floor workers as necessary to handle complaints and requests

Resolved customer complaints via phone, email, mail.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Valley Mushrooms (PEI) – Supervisor

January 2019 – April 2020

Served as a lead to plan new hiring events

Tracking all shipment and deliveries on Excel file

Ability to be comfortable with high volume workload

Guided applicants through the hiring process in accordance with company guidelines

Received daily orders and shipped 3 orders daily on different locations on time

Managed 15 associates in two different departments

Quality control to ensure to meet customer requirements

Organized rooms in a time manner to be prepared for the orders

Made schedule according the need of pickers

CGIL (Italy) - Entrepreneur

February 2016 – April 2016

Solutions focused and comfortable

Track and monitor all spending.

Planning and strategy for business growth

Managed daily budget operations

Sales and marketing

Tracking and maintaining statistics on effectiveness of company

Ensure 100% documents are scanned into the digital file management

EDUCATION

Business Management Diploma in Italy June 2016

Bluefield High School Diploma June 2018

Business Administration Diploma March 2021

VOLUNTEER WORK

●Lobster Suppers New Glasgow

●Central Queens United Church Hunter River

●Math Zone Bluefield HighSchool

●North Star Arena North Rustico

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