Contact Services Center Representative
Resume:
SILVER VIC L. ESPIGA
P-* Gango, Ozamiz City
***************@*****.***
Professional Summary
● Motivated to maintain customer satisfaction and contribute to company success.
● Skilled in addressing customer concerns with speed, accuracy and professionalism.
● Consistently meets and exceeds productivity goals.
● Customer-focused
● Proven capacity to troubleshoot issues to ensure customer satisfaction.
● Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
● Call Center Representative versed in customer support in high call volume environments.
● Computer skills and telephone etiquette.
Skills Highlights
● Dedicated to process improvement
● Troubleshooting skills
● Active listening skills
● Sales experience
Work Experience
Customer Sales Representative
August2008 - November 2008
Medina College Call Center Inc.,
Maningol, Ozamiz City
Station Loader
Cebu Pacific Air
November 2008 – July 2012
Ozamiz City Airport
Sales Agent
Fire Guard Marketing
January 2010 – up to present
Ozamiz City
West Contact Services
Tier III Technical Support
COMCAST
September 16, 2013 – September 18, 2015
Convergys Philippine Inc
Customer Associate
ATT Mobility Prepaid
July 15, 2016 – July 18, 2018
Expedite Global Solution
Project Manager
Spectrum USA
Febuary 5, 2020 - March 8, 2021
Education
Misamis University
Ozamiz City, Misamis Occidental
1st year college 1st semester (undergraduate)
June 2006 - October 2006
Bachelor of Science in Commerce major Business Administration Character Reference
Submitted upon request.
I hereby certify that the above information is true and correct to the best of my knowledge and belief. SILVER VIC L. ESPIGA
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