SILVER VIC L. ESPIGA

P-* Gango, Ozamiz City

091********

adneiu@r.postjobfree.com

Professional Summary

● Motivated to maintain customer satisfaction and contribute to company success.

● Skilled in addressing customer concerns with speed, accuracy and professionalism.

● Consistently meets and exceeds productivity goals.

● Customer-focused

● Proven capacity to troubleshoot issues to ensure customer satisfaction.

● Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

● Call Center Representative versed in customer support in high call volume environments.

● Computer skills and telephone etiquette.

Skills Highlights

● Dedicated to process improvement

● Troubleshooting skills

● Active listening skills

● Sales experience

Work Experience

Customer Sales Representative

August2008 - November 2008

Medina College Call Center Inc.,

Maningol, Ozamiz City

Station Loader

Cebu Pacific Air

November 2008 – July 2012

Ozamiz City Airport

Sales Agent

Fire Guard Marketing

January 2010 – up to present

Ozamiz City

West Contact Services

Tier III Technical Support

COMCAST

September 16, 2013 – September 18, 2015

Convergys Philippine Inc

Customer Associate

ATT Mobility Prepaid

July 15, 2016 – July 18, 2018

Expedite Global Solution

Project Manager

Spectrum USA

Febuary 5, 2020 - March 8, 2021

Education

Misamis University

Ozamiz City, Misamis Occidental

1st year college 1st semester (undergraduate)

June 2006 - October 2006

Bachelor of Science in Commerce major Business Administration Character Reference

Submitted upon request.

I hereby certify that the above information is true and correct to the best of my knowledge and belief. SILVER VIC L. ESPIGA

Contact this candidate