IZABELLA MARIE B. MANABAT

+639*********

adnedm@r.postjobfree.com

linkedin.com/in/izabellamariemanabat

An enthusiastic and people-oriented young professional with a strong work ethic and excellent breadth experience. Offering more than five years of proven ability in providing exceptional customer service and a multitasker able to handle simultaneous high- pressure situations with professionalism and efficiency in a variety of cultural environments, I am desirous of a position in your company where my skills and expertise can maximize potentials for its development.

EXPERIENCE

PHILIPPINE AIRLINES INC. Philippines

Flight Attendant (December 2016- March 2021)

High-energy, reliable and safety-conscious flight attendant overseeing the maintenance of comfort and safety of passengers and cabin by utilizing a client-centered work ethic.

Conduct pre-flight safety check of cabin emergency equipments, including safety briefing of passengers before flight.

Consistently study the use of safety equipments and emergency exits to ensure safety and compliance with aviation rules and regulations during all flight activities.

Greet and interact with travellers of diverse culture and colleagues with outmost warmth and confidence without compromising safety in all short or long haul flights.

Professionally resolve concerns and conflicts including issues with unruly travellers and medical emergencies while maintaining a calm composure.

Prepare and serve food and beverages with grace to the passengers.

Provide assistance to passengers with special needs (handicapped, elderly, etc.)

I LOVE MILKTEA INC. Philippines

Franchisee/ Sole Proprietor (May 2019-Present)

Constantly monitor the overall operations of the restaurant that affect sales including guest satisfaction, food quality (taste and presentation), ambiance, cleanliness, equipments, decor and service standards develop and monitor daily, weekly and annual sales projections.

Manage business finances, including employee payroll, sales recording and suppliers for products & services rendered.

Optimize the business' social media page to boost advertisement of the product.

Interact with team members to prepare and achieve weekly, monthly, and annual profit plans as they relate to fixed and controlled expense.

Responsible in recruiting candidates so that the employees can have a positive working environment to achieve the goals set for the business and also to ensure cordial relationship between members of the team for them to work effectively.

Filinvest Alabang, Inc.

Executive Management Staff and Corporate Planning Dept.

Researcher (February 2016-June 2016)

Conducts market and competitor researches, and analyzes and interprets the research results.

Performs general administrative work for the department and provides necessary support needed by the Corporate Planning and Research Supervisor.

EDUCATIONAL ATTAINMENT

Bachelor of Arts in Sociology June 2011- March 2015

University of Santo Tomas Manila, Philippines

High School June 2007-March 2011

San Lorenzo School Laguna, Philippines

SKILLS AND COMPETENCIES

First Aid Intervention Interpersonal Skills Customer Service Organizational Skills Emergency Care and Procedures Airbus 320,321,330,340,350 Plotting and Familiarization B777 Plotting and Familiarization First Class and Economy Hospitality Wines and Spirits Business Planning Operations and Staff Management Strategic Planning Inventory and Logistics

COMPUTER LITERACY

MS Word MS Excel Outlook Express Publisher Powerpoint SPSS 17 and 19 Prezi Nvivo 10 WEFT

CHARACTER REFERENCES

Lorenza A. Sarza

Cabin Crew Trainer

PAL Inflight Services Training Department

+639*********

Roxanne R. Rivera

Cabin Crew Trainer

PAL Inflight Services Training Department

+639*********/adnedm@r.postjobfree.com

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