CURRICULUM VITAE

Amit Verma

Address: SH */**, Shivpur, Varanasi,

Uttarpradesh-221008

Email ID : adnecl@r.postjobfree.com

Contact No. +91-911*******

Career Objective

To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.

Career Summary

●A customer oriented and excellent communicator possesses 3+ experience as a Customer Support Executive.

Personal Qualities

●Strong working knowledge of warehouse operations and management.

●Excellent leaderships and organizational skills.

●Strong communication and interpersonal skills.

●Proficiency in Microsoft office and data entry software

●Problem-solving skills.

Computer Knowledge

●Microsoft Office knowledge

●SAP software knowledge

Academia

●M.Com from Subharti University (Meerut). 71 % Marks

*B.ed from Mumbai University.

●B. Com from Mumbai University. 75% Marks

●HSC from CBSE Board. 75% Marks

●SSC from CBSE Board. 64% Marks

Employers

1.RIDDHI CORPORATE SERVICES LTD. (3PL TO RELIANCE RETAIL LTD.: AJIO): (Sept’20- Active)

Designation: DATA ENTRY OPERATOR

Maintaining records, reporting relevant information, and preparing any necessary documentation.

Tracking and coordinating the receipt, storage and timely delivery of goods and materials.

Communicating and coordinating with other departments and sellers for any issues and feedbacks.

Ordering supplies and maintain suitable inventory levels.

2.TOPPR TECHNOLOGIES PVT. LTD. (Oct’19-Jan’20)

Designation: BDE (Academic Counsellor)

Interview and advise students on academic requirements, career resources, academic abilities and goal setting.

Generating revenue through counselling prospects and converting them to sales through face to face demos.

Creating the need for Smart Learning and advise student-parent to buy Toppr Subscription as a solution.

Advising student/parents in their learning needs through structured Counselling Sessions.

3.INTELENET GLOBAL SERVICES PVT. LTD. (OCT’2013- OCT’ 2016)

Designation: Customer Care Associate (Escalation Representative)

Supported and motivated a team of approx. 20 CSA in temporary supervisor capacity for 5 months.

Identify, analyze and reports trends in escalation, suggesting process improvements to t back-end team.

Managed and resolved customer complaints and requests while maintaining excellent professionalism standards according to company policies and procedures.

Handling VIP customer’s escalation and solving their complaints and queries via chat, email & calls.

Personal Details

Languages known: English, Hindi

DOB: 12/12/1989

Marital Status: Married

Hobbies: Reading Books, Football,

Date:

Place: AMIT KUMAR VERMA

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