Cornell University Administrative Assistant

AM

OBJECTIVE

To work in the position of Administrative Assistant in a growing company where exceptional ability multi-task, solve problems, work effectively in a team, and meet deadlines are required in providing outstanding administrative support to supervisors and managers.

SKILLS

Windows, Powerpoint, Visio Standard, Fax machine, Copier, Scanner, IPhone, IPad, Paper Shredder, Calculator, Cash register, Typing, and web search.

ARTIERA MAYS

ADMINISTRATIVE ASSISTANT LINKEDIN.COM/IN/ARTIERA-MAYS-85997843

EXPERIENCE

CITY CARRIER • UNITED STATES POSTAL SERVICE • 9/1/2014 – PRESENT

Sort and bundle incoming mail, placing special focus on areas that they need to be delivered to.

Ascertain that mail such as parcels, packages and letters are properly bundled according to their type and delivery location.

Place all bundled mail in different trays and load them onto assigned delivery vehicle.

Ascertain that work orders for all assigned mail is obtained from the supervisor.

Map appropriate routes using both the GPS and standard maps, ensuring that the shortest and safest routes are determined.

Drive assigned delivery vehicle to different delivery destinations in a time efficient manner.

Verify addresses on work orders and parcels/packages/envelopes with actual addresses.

Hand over mail to customers by first verifying their identities and ensure that any needed signatures are obtained.

Deliver COD (cash on delivery) parcels, obtain signatures on receipts and ensure that the right amount of payments are made.

Relay all delivery information to the postal station and communicate any problems such as route problems in rural areas to the supervisor.

Ascertain that the assigned vehicle remains in good repair and that minor maintenance and repair work is timely performed.

YOUTH COUNSELOR • HEARTSHARE ST. VINCENT’S SERVICES • 02/01/2011 – 08/31/2014

Provided case management services to individuals diagnosed with mental illness and behavioral disorders to assist families in achieving a stable, healthy home environment by reducing and eliminating problematic behaviors.

Developed and implemented treatment plans and conducted comprehensive psychological evaluations to meet individualized needs of clients.

Monitored clients progress and worked closely with other professionals and external agencies to increase the quality and efficiency of treatment.

Maintained an extraordinary client satisfaction of 98%.

SALES I/O MANAGER • RENT-A-CENTER • 03/01/2005 – 02/01/2007

Generated sales opportunities through referrals from active customers.

Created and mailed out advertisements and coupons to current and potential customers.

Maintained an orderly and properly priced sales floor, including daily cleaning, assembled furniture, rearranged the sales floor.

Greeted and assisted all customers, answering any questions, aided in filling out applications, took payments for accounts.

Ordered merchandise for the sales floor to remain stocked and arranged for merchandise for any orders that were needed from other stores.

Scheduled delivery dates and times.

Called to verify customer identity and references before delivery of products.

Aided in deliveries, pick-ups and calling past due customers.

Occasionally prepared and dropped off the deposit to the bank.

Ordered supplies for the store to ensure that the office and store could run efficiently.

CASUAL CLERK • UNITED STATES POSTAL SERVICE • 10/1/2003 – 06/30/2004

Moved postcons and hampers containing sacks, and trays of unsorted mail.

Opened all sacks and combined them with other mail and magazines to be sorted either by machine or by hand.

All sorted mail was then labeled and trayed according to their zip codes and placed in order in postcons and moved to appropriate areas for collection to go to the next area.

Sorted mail by hand that could not process in the machine according to zip codes.

ADMINISTRATIVE ASSISTANT • FT.COM • 10/1/2000 – 01/01/2003

Answered and routed or took messages for incoming telephone calls.

Updated and maintained all sales reports.

Ordered all necessary supplies.

Processed and submitted invoices for payment.

Made travel arrangements from black car service to airline and hotel reservations.

Organized and moved the files, furniture and equipment from a downtown Manhattan office to midtown Manhattan.

Faxed, mailed and shipped all things necessary for the sales team and the reporters that were in my office.

OFFICE ADMINSTRATOR • QWEST COMMUNICATIONS • 11/1/1999 – 10/31/2000

Answered and routed or took messages for incoming calls and faxes.

Maintained and ordered all necessary supplies for the entire office.

Corresponded with the corporate office and send weekly reports and all office invoices for processing.

Explained and filed out all new hire paperwork for the sales staff.

Arranged and maintained the calendar for the meeting room.

Assisted in any IT issues with office hardware and software.

Sorted and delivered all incoming mail and packages.

Posted and arranged the pickup of all outgoing mail and packages.

Ordered business cards for the staff.

Typed, faxed, scanned, copied and maintained all sales reports.

TRAFFIC CLERK • GILBARCO • 10/01/1998 – 08/31/1999

Entered all orders that were assigned to me into the computer system.

Tracked packages and shipments using the information in the computer system.

Answered incoming calls to the department.

Filed paperwork according to regulations in the department.

Typed in information for the department manager.

Assisted department manager in tasks that he assigned.

SALES SERVICE REPRESENTATIVE • INNISBROOK WRAPS AND MAGAZINES • 09/01/1998 – 12/31/1998

Answered rotating incoming calls from Innisbrook representatives and customers.

Entered orders to be processed in the computer system.

Filed all orders after being placed in the computer.

Typed correspondence as needed.

Stamped outgoing mail and placed it in an appropriate area to send out.

Checked on item availability as needed.

TOY SALES ASSOCIATE • SERVICE MERCHANDISE • 11/01/1997 – 08/31/1998

Answered consumer questions about products.

Assisted other departments with price discrepancies.

Ran a cash register when needed.

Answered the incoming 5-line telephone as coverage.

Stocked the shelves with merchandise.

Aided in inventory counts every 6 months.

Built endcaps and sales tables according to store sales mapping.

Worked the customer service/returns desk when needed.

HOUSEWARES ASSOCIATE • WAL-MART • 09/01/1996 – 04/30/1997

Rotated new merchandise into stock on the shelves in my department.

Priced items correctly.

Tidy the sales floor in my department at the end of shift.

Covered for other departments when needed.

Assist customers with any questions or concerns.

Reported any hazards.

Ran a cash register.

Occasionally covered the telephone switchboard.

Maintained a safe and tidy sales area.

Correctly shelf all returned items to their locations.

SALES CLERK • WILCO (HT WILLIAMS OIL COMPANY) • 10/01/1995 – 05/30/1996

Ran the cash register.

Assisted customers that require additional help or have special needs.

Stocked and maintained merchandise on the shelves.

Rotated new merchandise into stock.

Swept and mopped the floors regularly.

Cleaned the coffee maker and the hot dog machine.

Regularly checked and made new coffee and hot dogs or sausages.

Kept all condiments in stock and kept the area clean.

Maintained a sanitary and stocked restroom.

Dropped the cash into a special safe when there was too much in the drawer.

ADMINISTRATIVE ASSISTANT • DONNA G. HUGHES INSURANCE BROKER • 01/01/1992 – 08/31/1995

Maintained a small office.

Answered all incoming calls.

Wrote out checks to pay invoices.

Assisted customers with quotes and questions.

Took messages for the broker.

Faxed, copied, and printed necessary paperwork.

Took payments and processed receipts for customers.

Correspond with insurance companies on the customers behalf.

Mail out notices of payments due.

Obtained signatures on documents in appropriate areas on applications.

CASHIER • CALDOR • 02/01/1995 – 07/31/1995

Ran a cash register.

Gave exact change to customers.

Made sure to scan all items in the customers cart.

Processed the credit card transactions.

Gave the receipt to the customer upon completion of the order.

Obtained and verified the signature on all credit card transactions.

Aided in returning unpurchased merchandise at the end of the day.

Aided in inventory count.

EDUCATION

PSYCHOLOGY/PRE-ENGINEERING • NO DEGREE • ARGOSY UNIVERSITY

I made the Dean’s List in my studies on June 25th, 2014. I began pursuing my bachelor’s in pre-engineering and switched my major to a bachelor’s degree in psychology.

CRIMINAL JUSTICE/EARLY CHILDHOOD EDUCATION • NO DEGREE • PENN FOSTER

Majored in criminal justice, but switched my major to early childhood education.

VOLUNTEER EXPERIENCE OR LEADERSHIP

I was awarded as Staff of the Month while working with St. Vincent’s Services, Inc. in March 2014. I obtained a Certificate of Achievement from Cornell University Cooperative Extension – New York City for completing the Nutrition and Health Workshop April 2013. I completed a New York State Office of Mental Health Core Curriculum Training in Understanding Children and Building a Positive Foundation on April 24th, 2012. I completed training through St. Vincent’s Services on Cultural Diversity on March 7th, 2011. I completed Mandated Reporter Training: Identifying and Reporting Child Abuse and Maltreatment, through the New York State Office of Children and Family Services on June 22nd, 2013. I also completed a training program titled “ADHD – What is it, Does my Child Really Have it?” on January 6th, 2012. I also have a current driver’s safety course certificate.

Contact this candidate