Senior It Systems Manager
Resume:
NABIL MARCHI MEKARI
Mobile: +971-**-****-*** Email: *******@*******.***
Linkedin: http://www.linkedin.com/in/nabil-marchi-1344966 Senior IT Operations Management Professional – Service Delivery Management Senior IT Management Professional with many years of continuous success in delivering optimal results and business value in high-growth environments. Emerging from a technical background and business savvy management professional with continued career progression & documented history of bridging technical and managerial acumen in handling large scale delivery assignments in various platforms and technologies.
Experienced and responsible for all aspects of the organizations’ information technology infrastructure, including architecture, capacity planning, administration, operational management, and troubleshooting to ensure the efficient, stable, reliable and secure operations of the organizations’ technology. Clear communicator who can smoothly speak the language of both people and technology, blending technical expertise with interpersonal skills while interacting with the cross-functional teams, customers and stakeholders.
Result driven and focused with immaculate work habits, excellent resources management, time management and leadership skills.
EXPERIENCE
MARCH 2005 – JANUARY 2020
IT SERVICE DELIVERY MANAGER, INJAZAT DATA SYSTEMS - Abu Dhabi - UAE
Maintained the portfolio of major clients in Abu Dhabi.
Managed the day-to-day operation related to all aspects of the IT systems infrastructure and IT applications at the clients’ sites.
Maintained seamless coordination with technical capabilities of various specializations across the organization to attain a high level of service delivery to the Clients.
Ensured and enforced that all requests / incidents / changes are managed as per the ITIL framework, through a centralized Service Desk.
Managed and ensured that all ITSM processes are strictly followed by all teams; ITSM processes covering Change Management, Incident and Request Fulfillment, Problem Management, and Capacity Planning.
Managed and owned the Continuous Service Improvement Plan to lead it towards successful implementation and to attain Clients’ satisfaction.
Managed Service demand monitoring, capacity and risk register to ensure services stability and high availability.
Conducted regular meetings with the on-site and leveraged teams while maintaining a high morale for the staff and the highest quality of services for the Clients.
Directed regular performance appraisals for team members; and set short- and long-term objectives for the team.
Managed Vendors relationships and aligned their Service Level Agreements (SLAs) with the Clients contractual SLAs.
2
JUNE 1997 – MARCH 2005
SYSTEMS SECTION HEAD, ENVIRONMENT AGENCY – ABU DHABI (EAD) - UAE
Managed the IT Systems Section in its technical and administrative aspects.
Prepared the annual IT systems budget based on:
o the on-going utilization and performance monitoring of the infrastructure, o the needs / new requirements and the possible expansion within the Agency’s centres, and
o new technologies that benefit / improve the Agency’s business needs. Tracking of IT related purchases against the approved budget.
Managed and negotiated with various Vendors IT service contracts and software license agreements.
JULY 1994 – JUNE 1997
COMPUTER SYSTEMS MANAGER, NATIONAL AVIAN RESEARCH CENTER - Abu Dhabi - UAE
Managed all IT Systems to ensure the smooth running of the Center’s departments.
Defined, based on study and analysis, the requirements for annual Information Systems budget. Managed the IT budget from planning through till purchasing.
Managed the utilization and performance of the WAN/LAN network at all levels.
Backup System Management.
User management, support and training.
AUGUST 1990 – JUNE 1994
TEACHING TECHNICIAN, HIGHER COLLEGES OF TECHNOLOGY – Abu Dhabi - UAE
Established and maintained the Data Communication Laboratory.
Maintained the College’s Electronics and Electric Machinery Laboratories.
Taught various courses in the Electronics program, such as Electronics Fundamentals, Technical Practices, Electronics Drafting (Easy-PC), Microprocessor Interfacing, and Data Communications.
Prepared the teaching material for lab experiments. NOVEMBER 1985 – JULY 1990
SERVICE MANAGER, COMPUTER TECHNOLOGY CO. – Sharjah - UAE
Established the main service center and set-up its technical library.
Reported to service calls at customers' sites and fixed hardware/software problems.
Handled all technical correspondence, spare parts ordering and parts inventory control.
Followed-up on maintenance contracts and scheduled the engineers' visits for preventative and remedial maintenance.
OCTOBER 1984 – JUNE 1985
ACADEMIC TEACHER, AMERICAN UNIVERSITY OF BEIRUT – Beirut Lebanon
Established a new electronics lab: purchase of measuring and testing equipment, breadboards, and electronic components;
Prepared the lab experiments' procedures in coordination with the respective professors;
Assisted the fourth-year students in their final year projects. 3
SKILLS
• IT Service Delivery Management
• IT Operations Management
• Disaster Recovery Planning
• IT Consultancy
• ITIL v3 Expert Certified
• Vendor Management
• Cross Functional Coordination
• Stakeholders Management
• Training and Mentoring
EDUCATION AND TRAINING
JULY 1984
BACHELOR OF ELECTRICAL ENGINEERING, AMERICAN UNIVERSITY OF BEIRUT Bachelor of Engineering – Electrical Engineering, from Faculty of Engineering and Architecture. TRAININGS
Foundation exam in IT Service Management (based on ITIL best practices), Sep 2005.
Leadership Development Program in IT Service Management, Institute for Technological Innovation – Zayed University, Jun 2006.
ITIL Service Support and ITIL Service Delivery - ITIL V2 Service Management qualification (Red badge), Jun 2008.
ITIL V3 Expert Bridge Course and passed the ITIL V3 Expert Bridge certification Exam, Jun 2011. PERSONAL DETAILS
Languages: English, Arabic and French
Nationality: Lebanese
Current Address: Abu Dhabi, UAE
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