Technology Specialist Administrative Assistant
Resume:
Carolina Valenzuela
********************@*****.*** / 954-***-**** / Miramar, FL 33025 Summary
Communicative Administrative Assistant offering 4-year background providing support for corporate decision-makers. Meticulous individual with demonstrated success in process improvements and procedural adherence to achieve company and client objectives. Tech-savvy individual with in-depth knowledge of NetSuite and Microsoft Office. Experience
One Beat Medical - Customer Service / Web Order
Processor
Miramar, FL
One Beat Medical - Receptionist/Administrative
Assistant
Miramar, FL
Skills
Education and Training
Expected in 12/2021
Broward College
Fort Lauderdale, FL
Bachelor of Science: Business
Administration And Management
05/2020
Broward College
Fort Lauderdale, FL
Associate of Arts: Communications
Certifications
● Reviewed account and service histories to identify trends and issues. Escalated customer concerns, store issues and inventory requirements to supervisors.
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Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
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Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
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Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
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● Prepared invoices, shipping documents and contracts. Reviewed customer requests, resolved questions and defined specifications before completing orders.
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Read and understood pick sheets in order to prepare accurate customer orders.
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● Greeted visitors, assessed needs and directed to appropriate personnel. Answered and directed incoming calls using multi-line telephone system.
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● Scheduled and confirmed appointments.
Prepared, compiled and filed documents as well as reports presented to various parties.
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Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
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● Maintained inventory in administrative building supply closet to
● Knowledgeable of Microsoft Office
● Fluent in English and Spanish
● Adaptive team player
● Inbound and outbound calling
● Retail sales customer service
● Customer relations
● Conflict mediation
● Clerical support
● Microsoft Word 2016
Accounting Technology Specialist,
Broward College
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Target - Guest Service Assistant 09/2016 - 12/2019 Pembroke Pines, FL
prevent shortages of supplies.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
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Assisted all departments in ensuring that guests were met with the highest customer service standards.
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Resolved any guest conflicts, stocked inventory, and managed the front of the store.
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Trained staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless store operation.
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