Client Services Customer Service
Resume:
Shoua Lor
adne1y@r.postjobfree.com
Objective:
To obtain a permanent full-time and part time position in a field where I have the opportunity to learn and grow.
Education:
Grant High School 06/2005
High School Diploma
Qualifications:
Highly motivated, solutions-focused professional with experience and great customer service management. Initiative to enhance productivity, quality, and client services. Timely assessment and understanding of customer expectations, hands-on approach in clarifying expectations and resolving efficiently. Flexible, consistent, good organization skills: achieving results in problem-solving.
Skills Competencies:
Bilingual (Hmong)
Excellent Customer Service
Quality Management Control
Handling Customers’ Complaints
Conflict Resolution / Problem Solving
Lift boxes
Receiving/storage
Inventory counts
Experience:
Taco Bell 01/2016-PRESENT
Shift Manager
Manage store inventory levels and makes key decisions about inventory control
Manage and motivate the store team to increase daily goals and ensure efficiency
Prepare annual and monthly budgets to achieve financial objectives
Conduct performance reviews and provided or organized training and development for staff
Ensure that quality, customer service, health and safety standards are met
Create and distribute staff schedules and ensure that they are followed accurately
Organize new hire orientations by providing hands on training of handbook.
Administrative paperwork.
Supervise 9 employees each shift
UPS Store 02/2021-05/2021-Temp.
Customer Service with Packaging alone with Shipping package. Able to help customer to renew or open mail box in located in the UPS store office. Notary and scan live customer request.
McDonald 04/2015-11/2015
Shift Manger
Manage with store along with superivor to 10-12 employee in floor. Processes Inventory as needed. Was able to assit each empolyee alone with with customer. Target and Goal to be reach each time of the day. Follow up with the customer safifaction. Quality and mange each postition of shift.
CPA company _ 10/2014-04/2015
Packer
Selected proper box size, packed and prepared for shipping
Checked to ensure bags are damage free
Kept track of inventory
Move completed packages for loading
Contact this candidate