Production Assistant / Junior Project Manager / Program Coordinator

N i c holas B a l c e l l s

Production Assistant Junior Project Manager Program Coordinator

Los Angeles, CA 90063 423-***-**** ****.********@*****.*** linkedin.com/in/nicholas-mariano-balcells/ Branding Statement

Strategic and solutions-focused marketing and communications consultant with comprehensive experience and superior expertise in product management, project coordination, business operations, and creative design. An outstanding leader and team member, demonstrating consistent work excellence by utilizing the industry’s best practices to promote organizational growth and development. Equipped with excellent communications and organizational skills to work independently and collaboratively with business leaders and stakeholders. With a commendable work ethic, professionalism, accountability, and integrity to achieve company goals and objectives. Core Expertise:

Product Management Machine Operations Inventory Control Business Acumen Affiliate Marketing Contract Management Workforce Planning & Design Budget Management Financial Management Knowledge Sharing Hiring & Recruitment Leadership & Collaboration Creative Design Business Operations Lifecycle Business Initiatives & Presentations Marketing Communications Research Monthly Reporting Strategy Planning Marketing Campaigns Strategy Development Organization Skills Sales Time Management Cultural Awareness & Sensibility Web Graphics People Management PROFESSIONAL EXPERIENCE

Marketing and Communications Consultant Yoga Lemonade, Asheville, NC 2020 – 2021 Consistently delivered outstanding customer services while facilitating daily operations to ensure work productivity and efficiency. Conceptualized and initiated strategic marketing plans and supervised online operations to promote company growth and development. Spearheaded and provided administrative oversight for developing communications and advertising plans to ensure work productivity. Promoted consistent work excellence by cultivating and forging robust relationships with clients, business leaders, and stakeholders. Provided creative insights to ensure outstanding output while functioning as the creative lead on all video production and online content. Oversaw the company’s social media channels and produced strategic content, increasing fan base and revenue growth by 40%. Server P.F. Chang’s China Bistro, Los Angeles, CA 2017 – 2020 Demonstrated superior problem-solving and critical thinking skills in handling conflicts and issues while utilizing exemptional interpersonal and communication skills to build relationships, collaborate with cross-functional teams, and establish rapport with a wide range of customers. Established teamwork and coordination by assisting colleagues during rush periods to ensure customer retention and satisfaction. Managed multiple tasks efficiently while exhibiting extensive knowledge of menu offerings and other restaurant services. Ensured superior customer experience by cordially accommodating guests and accurately delivering their orders while consistently achieving the top 97th guest check average through next-level customer services and suggestive selling of alcohols and desserts. Functioned as the lead server to mentor and train new servers regarding company policies, regulatory procedures, and menu items while administrating and overseeing the establishment’s opening and closing to ensure on-time operations and workplace security. Assisted and provided creative insights in designing and managing the front-of-the-house display to market new products effectively. EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science in Mass Communications and Economics (Magna Cum Laude) The Honors College, East Tennessee State University 2017 CERTIFICATION & TRAINING

Coursera’s Financial Markets – Yale 2021

Coursera’s Successful Business Negotiation – Michigan University 2021 Coursera’s Project Management – Google In Progress Udemy’s An Entire MBA In One Course 2020

California State Food and Beverage Service Worker’s Permit Project Management Simplified – LinkedIn

Digital Transformation – LinkedIn

Leading at a Distance – LinkedIn

Managing Virtual Teams – LinkedIn

MEMBERSHIPS & AFFILIATIONS

Council Representative – Honors College, TN

Vice President – Economics Club, TN

Member, Student Government Association – University of Tennessee State University, TN Volunteer – MitoAction, TN

COMPUTER & TECHNICAL SKILLS

WorkDay, Social Media Platforms, Adobe Photoshop, Google Drive, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

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