Restaurant Manager Assistant

Pranali Prakash Chawan

Ghatkopar mumbai (India) +91-865*******

*******.********@*****.*** www.linkedin.com/in/pranalichawan

PROFESSIONAL EXPERIENCE

[Assistant Restaurant Manager] Oct2018–Oct2020

(R&S Hospitality Pvt. Ltd. Supplies Dine In service to guest in India)

•Assist Restaurant Manager with daily operations of restaurant and associates (formulating work schedules, ordering, etc.)

•Performing other tasks as directed by management

•Train staff on new products and how to best sell them

•Complies with kitchen sanitation and restaurant safety standards

•Having full schedule flexibility – ability to work weekends and holidays as needed

•Team oriented and be able to work in a fast paced environment

•Effective problem solving, attention to detail and effective multi-tasking skills

•Supporting management team and General Manager in their operational decisions

•Maintaining a cooperative and harmonious working relationship between management team and your crew

•Follows company dress code standards as specific for Assistant Restaurant Manager

•Plans and prepares work schedules to provide the best possible level of customer service and floor coverage

[Guest Relation Executive] Cincin Rest., Bandra,India Nov2017–Aug2018

(KA Hospitality Pvt.Ltd supplies Dine In service to guest in India)

•Welcome guest during their arrival & exit in restaurant

•Handling guestcomplaints and concerns in an efficient and timely manner

•Coordinating and multi-tasking job duties in a busy environment

•Ensure special guests, like disabled people, elderly,childrens,VIPs, receive peronalized services

•Analyze customer feedback from guest and follow up/resolve complaint for the same

•Coordinate with guest & management for corperate booking.

Pranali Prakash Chawan

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[Hostess] Trident BKC, India Jul2016–May2017

(Oberoi Group of Hotels supplies 5 star hotel & Dine In service to guest all across India)

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned table are prepared prior to check-in

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

To provide an overall comfortable guest experience

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

[Hostess]

Copper Chimney Rest., India Dec2014–Jun2015

(Pan India Food Solution has variety of Restaurant food chain in India)

•Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.

•Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.

•Accept and organize reservations, and prioritize reservations to accommodate customers.

•Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.

•Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

•Addressed guest requests or complaints, and escalated major complaints to manager.

Pranali Prakash Chawan

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EDUCATION & PROFESSIONAL DEVELOPMENT

Degree in Bachelor of commerce, Mumbai University (first class) Jul2013–Mar2016

Modules included: Finance & Marketing

Something Interesting, Jul2014–Jun2015

Modules included: Diploma in Aviation, Hospitality and Travel Management Main project:.

Courses:

•One Year Diploma in Software Programming

Software skills:

•Pos Billing Microsoft Office (Word, Excel)

Contact this candidate