Management Specialist Department Lead

Catherine Shaffer

Austin, Texas

512-***-**** · adndx7@r.postjobfree.com

Results-focused enthusiastic outgoing SalesProfessional with hands-on experience delivering solutions to improve business operations and organizational efficiency.

• Instrumental in providing exceptional customer service with a recognized ability to develop and implement Continuous Improvement deliverables that meet the needs of corporate initiatives to improve sales and control inventory management.

• Skilled in building relationships at all levels to advance corporate objectives, and at providing support to any organization to ensure success.

Customer Service · Inventory Management · POS-Systems Knowledge · Upselling Techniques Sales Contract Management · Shipment Processing ·Problem Solving · Incident Investigation Compliance · Credit Card Processing · Process & System Improvements

Procurement · Training & Support

PROFESSIONAL EXPERIENCE

Sam’s Club

Member Team Lead

September 2019-Present

•Supervise associates on front end, help them to develop a plan to achieve goals, work with them to achieve those goals. Help all areas when needed.

•Tobacco-pulling orders for members

•Jewelry helping members with purchases •Club pick-up-pulling and dispensing orders •Carts- helping clear lot and do carry outs

Helping members with any issues they may have, from finding an item to a problem with their membership

Merchandising Team Lead

June 2019-September 2019

•CIM reports-checking to be sure merchandise is out for sale and is in the correct location. If not than correcting the issue.

•Tobacco-pulling orders for members

•Jewelry helping members with purchases, merchandises and stocks Jewelry counter

•Club pick-up-pulling and dispensing orders •Carts- helping clear lot and do carry outs

Helping members with any issues they may have, from finding an item to a problem with their membership

Department Lead Jewelry

Sam’s Club - Austin, TX July 2015-June 2019

• Cash register operations, check and credit card transactions with 100% accuracy

• Inventory Management Specialist.

• Fostered a positive work environment as a Jewelry Lead by consistently treating all employees and customers with dignity, respect & consideration.

• Complete all point of sale opening and closing procedures including inventory of all financial contents of the cash register.

• Skilled at handling all customer relations in accordance to corporate policies while ensuring customer satisfaction.

• Performed monthly audits of all jewelry department inventory.

• Ability to educate and motivate customers on any item sold in the jewelry department.

• Skilled at presenting merchandise to become visually appealing to increase department sales.

Member Service Associate

Sam’s Club – Erie, PA / Austin, TX April 2009 – July 2015

• Processed and provided response to all associate phone calls in a prompt professional manner.

• Processed new member credit applications and member returns.

• Cash register operations, check and credit card transactions with 100% accuracy.

• Complete all point of sale opening and closing procedures including inventory of all financial contents of the cash register.

Cashier

Sam’s Club – Erie, PA August 2008 – April 2009

• Cash register operations, check and credit card transactions with 100% accuracy.

• Completed all point of sale opening and closing procedures including inventory of all financial contents of the cash register.

• Skilled at providing stimulation and motivation to incite customers about the Sam’s brand.

• Educated and motivated customers about the company’s mission and core values

Catherine Shaffer · Page 2 ·adndx7@r.postjobfree.com

• Verified every step of the transaction process was complete for every customer.

• Alerted all customers to upcoming sales events and promotions.

• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a welcoming professional manner.

Mutuel Teller

Presque Isle Downs & Casino – Erie, PA May 2008 – September 2012

• Placed bets and cashed winning tickets for customers.

• Managed cash register operations for all financial transactionsfor each shift.

Assembler/Bagger Operator

Tri-Tech Molding – McKean, PA May 2004 – March 2008

• Assembled and boxed parts for electrical conduits

• Safe operation of bagging machine to ensure correct items were allocated for shipping.

• Quality control of all parts to ensure they meet product quality for prior to packaging.

• Ability to identify defective materials and equipment to reduce downtime and maintain product quality specifications.

• Proficient at inventory management to reduce waste and reduce inventory loss.

Selected Accomplishments

• Successful Sales increase year over year in the Sam’s jewelry department

• Increase sales by 25% while managing concurrent responsibilities overseeing the Sam’s Wine & Jewelry department. Wine sales surpassed all other Sam’s clubs in the district.

EDUCATION, TRAINING & CERTIFICATIONS

Technical Memorial High School 1996

TECHNICAL SKILLS

Microsoft Windows · MS Office

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