Training Coordinator Brgy

ROSA VILMA P. MASANCAY

Blk.* Lot ** Rockwood Homes, Brgy. Saguin

City of San Fernando Pampanga, Philippines

Cellphone Number: 092*-******* / (045-***-****

Email Address: ***************@*****.***

PRESENT JOB:

Disney Cruise Line

P. O. Box 10-210

Housekeeping Stateroom Hostess (Disney Fantasy)

July 25,2020 – up to present

Job Description:

- Provide 7 service guidelines of Disney Cruise Line.

- Responsible for cleanliness of assigned guest staterooms.

- Excellent service and high standards servicing the guest.

- Tend to attend guest needs and requests.

- Responsible for reporting all deficiencies for repair and maintenance Housekeeping Training Coordinator (Disney Magic)

Port Canaveral – St. Martin, St. Thomas, Castaway Route – 2004 to 2006 Job Description:

- Operate in line with all USPH guidelines.

- Responsible for managing all training programs.

- Update returning crew for any changes of the set-up in the guest stateroom.

- Maintain constant focus in step by step cleaning procedure. Housekeeping Custodial Hostess (Disney Magic)

Port Canaveral – St. Martin, St. Thomas, Castaway Route – January 16, 2001 Job Description:

- Assist the guests all the time.

- Make sure the guest area is properly maintained of cleanliness.

- Follow the Disney policy and procedures.

- Follow the seven (7) service guidelines of Disney magic.

- Assisting guests during embarkation and disembarkation. STAR CRUISES (HK) LTD.

1501 Ocean Centre Terminal, 5 Canton Road, Tsimshatsui Kowloon, HK Floor Supervisor (M/V SUPERSTAR LEO)

Hong Kong - Xiamen Vietnam – Hongkong Route

September 01,1998 – August 08, 2000

Job Description:

- Maintenance of established quality standards.

- Training and re-training subordinates to maximize productivity.

- Scheduling of subordinates to meet the day to day requirements of the area responsibility.

- Setting a work environment that encourages high morale.

- Availability for a variety of working assignments and work shifts.

- Participation and involvement in department meetings.

- Awareness of other departments within the hotel and their inter – relationship.

- One of the pioneers in the initial start -up operation of the ship. On -Job Training:

SERANGOON GARDENS COUNTRY CLUB

#22. Kensington Park Road Singapore

Food and Beverage Service Banquet

November 07, 1996 – May 07, 1997

Job Description:

- Assisting and servicing the guest.

- Food Checker

- Suggesting selling

- Bartender/ess

NOVOTEL PUERTO AZUL BEACH RESORT

Bo. Sapang Naic Ternate Cavite, Philippines

Marketing Communication Dept.

February 02 – March 05, 1996

Job Description

- Assisting the Marketing Management in preparing marketing plans & strategies.

- Handled customers telephone inquiries and requirements.

- Attended to customer complaints and suggestion.

EDUCATIONAL BACKGROUND

College: Hotel and Restaurant Management in

Philippines Women’s University

March 1997

Skills: Computer Literate, can type proficiently,

Proficient in English, Tagalog, and Kapampangan

Secondary: Jose Abad Santos High School

San Fernando, Pampanga

March 1992

Elementary: San Fernando Elementary School

San Fernando, Pampanga

March 1988

PERSONAL DETAILS:

Age / Birthday / Place : 46 years. old, Born on November 03 in San Fernando, Pampanga Civil Status : Married

Height : 5’4 ft.

Weight : 120 lbs

Skin Tone : Fair complexion

Religion : Roman Catholic

Key Character Traits

• Cheerful and with pleasing personality

• Diligent and organized

• Very keen sense for neatness and cleanliness

Contact this candidate