Computer Technician Active Directory
Resume:
Martin Hamidi
(Public Trust Clearance)
U.S. Citizen
****************@*****.***
Reston, VA 20191
OBECTIVE: To obtain a challenging position in network and cyber security area, to utilize my IT network skills and experience.
Professional Summary:
Technical Lead in IT Department. 7 years experienced in PC Hardware, Peripherals, Mobile Device.
2 years experienced in Hardware Network Connectivity, Cisco Switches and Routers, Racking Stacking and Cabling, Install, config, upgrades routers/switches. Providing Technical Support by installing and configuring multiple platforms Windows 7, 8, 10 and Windows server.
2 years experienced in managing and working with wired and wireless network devices.
Install Audio & Video equipment and related cabling (CAT5, 6, COAX).
Excellent ability to troubleshoot and resolve system (computer and server) problems Connection and wire runs of phone, data, security and speakers.
Mounting of Projectors, Flat Screens, Projection Screens.
Software installation and Application Support. Work with Microsoft Office – Share point.
CCTV cameras installation, DVR configuration, Cable installation, access and support.
Understanding of networking concepts, configuration of networks, Router Configuration and wireless security, TCP/IP, VPN, Content Filtering, VLANs, SAN Storage and routing in LAN/WAN, Ethernet Port and Wireless Networks.
Worked as lead editor for videos and digital multimedia software and hardware.
Outstanding knowledge of multiple hardware and software applications.
Experience work with hard drives, firewalls, and antivirus and disaster recovery software.
Able to successfully work with wide range of end-users to diagnose and resolve complex technical issues and Strong troubleshooting.
Certifications
CompTIA
CompTIA Security +, Network+ & A+
Cisco
CCNA (R&S)
Watchguard
Network Security Essential (Firewall configuration)
Education
Bachelor of Arts Degree in Computer Science University of Tehran South 01/2010 to 2013
PROFESSIONAL EXPERIENCE WORK EXPERIENCE
Smithsonian 02/2020 to Present
Endpoint Support Technician
Provides desktop Support for the Smithsonian, Troubleshoot hardware, software, networking, PowerShell, Windows Desktop Image, Microsoft Office 365, install Printer and other post imaging data migration-related issues.
• Working with HEAT and ServiceNow Ticketing System: Successfully manage assigned ServiceNow tickets from inception to closing, which includes tracking resolution progress, and updating customers on ticket status.
• Active Directory: Successfully push software to certain computers, move computers to their respective domains, and add, change, reset, and lock user accounts when necessary.
Office of the Comptroller of the Currency (OCC), Computer Technician. 09/19 to 02/2020
Tier II Support Technician
Provides help desk Support for the Department of the Treasury, Office of the Comptroller of the Currency. Troubleshoot hardware, software, networking, and other post imaging data migration-related issues.
• Imaging and configuring operating systems (Windows 10, Windows 7): Successfully set-up bios with the specified settings for the image, use SCCM to initialize the imaging process, and verify proper installation of the operating system (Windows 10). Install non-standard software when approved. Shipping an average of 150 to 300 Windows 10 computers weekly that are ready for the Office of the Comptroller of the Currency users to begin the data migration process.
• Software and Network Troubleshooting: Consistently answers, evaluates, and prioritizes incoming telephone, voice mail, and e-mail requests to assist users experiencing problems with software, networking, and other Windows 10 migration related issues. Identify the source of the issue, research possible solutions, test and implement solutions via Bomgar remote assistance
• Hardware troubleshooting: Successfully diagnose and repair hardware issues for more than 100+ returned Windows 7 laptops a month. Place orders for the required parts and/or send to manufacturer if the hardware defects warrant it (e.g. screen replacement, keyboard replacement, motherboard replacement).
• Working with ServiceNow ticketing: Successfully manage assigned ServiceNow tickets from inception to closing, which includes tracking resolution progress, and updating customers on ticket status.
• Active Directory: Successfully push software to certain computers, move computers to their respective domains, and add, change, reset, and lock user accounts when necessary.
• Problem solving in a team environment: Contribute to a 7-person data migration and desktop support team that troubleshoots bugs found in the post imaging process, e.g. troubleshooting an issue where an unusually large number of computers failed image processing, It was successfully patched by adding more available IP addresses to the IP pool where the image file was being downloaded from via PXE (pre-boot execution environment).
Sinteg Solutions (Personal Computer and Network Support Technician) 10/2015 to 09/19
Independent Contractor Tysons Corner, VA
Built and launched Sinteg Test Center, including installation and configuration of computer and network, routers and switches, cable connectivity.
Upgraded existing operating systems and configured VLAN and routers to maximize internet connectivity
Repaired and upgraded various computer hardware and software, including system diagnostics, optimization, and security systems update.
Successfully completed computer system networking projects for local offices of Sinteg Solutions, Inc.
Cat5, 5e, 6 structured cable system installation, termination, and testing.
Lotus Production, Technical Support / Computer Network Tech 6/2014 to 08/19
Work with multimedia equipment, including digital media, to edit final productions
Install, configure and maintain computer network in small business environment
Languages:
Farsi (Persian)
Azerbaijani
English
Management Skills
Detail-Oriented.
Interpersonal Skills.
Team building skills.
Member of CompTIA.
Member of
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