Bachelor's degree in Info Sciences & Tech, A+ certified

Matthew Miller

*** * ******** *** *** Woodlands TX 77385

832-***-****

*************@*****.***

Summary

Graduated Pennsylvania State University w/ a Bachelor of Information Sciences & Technology, majored in Security & Risk Analysis, CompTIA A+ certified

Education

Pennsylvania State University

Bachelor of Science in Information Sciences & Technology (Major in Security and Risk Analysis)

Certification(s)

CompTIA A+

Verify at: http://verify.CompTIA.org

Code: 2PTW6KMFZLVE13C0

Experience

PC Technician I, Lone Star College, Kingwood Campus Jan 2020 – Mar 2020

Installed, configured, tested, maintained, and troubleshot end-user workstation hardware (Windows/Macs, Android/iOS devices, printers, projectors etc.)

Documented incident and resolution information using ServiceNow

Received and responded to incoming calls regarding PC and/or hardware problems

Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance

Note: Furloughed from this position in March due to Covid and left months later to focus on finishing my degree

Key Skills

Working technical understanding of current network protocols, 802.11 standards, common office software, printers, cabling, basic multimedia systems and interfaces, and projectors

Foundational understanding of cloud computing concepts, cybersecurity, virtualization, and system backup and recovery

Ability to read and understand technical manuals, procedural documentation, and Original Equipment Manufacturer (OEM) guides.

Experience setting up mobile devices (IOS and Android)

Foundational understanding Windows 7/8/8.1/10, Linux, and MacOS (limited)

Contact this candidate