Senior Desktop Administrator
Resume:
SAFINA SUHROBI
Employment
Virginia Cancer Specialists Fairfax, VA
Medical Appointment Scheduler Oct. 2020 to Current
- Scheduling office visits and lab work appointments based on the phone calls from new and existing patients
- Follow up with the patients' appointments for all 9 office locations
- Complete in-take forms, request medical records, send new patient packets, and chart messages in the electronic medical records
- Communicate with physicians and schedule patient appointments when necessary
- Verifying Patient's Insurance information
- Ability to handle multiple tasks simultaneously in fast-paced environment and within strict deadlines
- Work closely with the doctors, nurses, care coordinators, medical and billing departments to improve patient's care
- Manage accurate and updated patients' health and staff records as well as maintained their confidentiality
Patient First Chantilly, VA
Patient Services Representative / Medical Assistant Jan. 2019 to Oct. 2020
- Welcome patients by greeting them in person or on the telephone
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Show patients to examination rooms and prepare them for the Physician
- Assist Nurses and Physicians with many forms of patient treatment and care
- Clean and wrap instruments for sterilization
- Wash, dry, fold, and restock laundry. Maintain the cleanliness of the washing and dryer machines
- Maintain the rooms neat and clean
- COVID-19 testing
- Provide positive, warm, and friendly service in all interactions be it with patients or staff
- Electronically order X-ray, lab and supplies for patients in need
- Notifying the Nurse and / or Physician when patient is ready for exam while communicating symptoms and relaying questionsabout lab or X-ray needs
- Apply dressing on the wound, perform EKG, and draw blood from patients as needed
- Receive and store supplies; restock treatment rooms
- Help patients who require assistance while using the kiosk
- Take patients in need of emergency assistance directly to the treatment area to be registered and evaluated by provider asneeded
- Accurately register patients in an expedited manner while providing excellent customer service, compassion, and kindness
- Thoroughly answer questions the patient may have concerning his or her bill and insurance coverage to the best of my knowledge
- Collect payment and issue receipts for the patient's visit
- File and scan medical documents and office forms as directed
- Answer all incoming calls and distribute messages to proper personnel
- Verify all patient demographic, health, pharmacy, and insurance information American Executive Health System Annandale, VA; Fairfax, VA receptionist Apr. 2018 to Jan. 2019
- Effective communications between primary / urgent / cardiology patients
- Answer multiple telephone lines, taking messages and directing calls
- Collect patients' information, verify insurances, and coordinate with previous care practitioners
- Skillfully book appointments and schedule patients for various procedures
- Refer patients to outside healthcare providers for further medical treatments
- Perform administrative duties such as faxing, pulling, and filing away patient charts. Also, prepare and mail off business letters
- Resolve issues related to patient dissatisfaction by taking measured and corrective actions to prevent future recurrence
- Manage medical records through E-Clinical Works
- Ensure accurate and timely collection of co-pays, self-pays, and other patient balances
- Ensure all patient documentations are properly scanned and signed
- Strictly follow all federal and state guidelines for release of patient information
- Appropriately handle patient data, drawing on knowledge of HIPPA privacy and security regulations
- Perform monthly inventory and maintain office and medical supply counts Prime Care Medical or GI Associate Center Brooklyn, NY receptionist Jan. 2017 to Apr. 2018
Contact
**********@*****.***
Fairfax, VA
Education
George Mason's
University
Jan. 2020 to
Current
Health Administration 2021
Northern Virginia
Community College
May 2015 to
Dec. 2019
Health Administration associate degree
in 2019
Awards
Oakton High School ·
Nursing Academy Award
June
2015
Certificates
CPR and First Aid May 2015 to Current
BSC580-16: Coding for the
Non-Coder
Oct. 2018 to
Current
Skills
E-Clinical Works
epic
CMS.gov
Microsoft Office Suite
Novitasphere
Organization
Friendliness
Active Listening
Technology Adaptability
Communication
Multitasking Capability
Attention to Details
Customer Service
Prioritizing
Problem Solving
Time management
Working under pressure
Anger Management
EKG
IKnowMed Generation 1
IKnowMed Generation 2
Availity
VSee
Navigating Care
Contact this candidate