Remote Customer Service

Sharon A. Husby

Self-motivated and Detail-oriented Customer Service Professional with over 17 years experience meeting Customer needs. Provided excellent customer satisfaction both in person and on the phone, as a Retail Associate, and Seasonal Call Center Order Processor. Responsible for training new employees in retail setting. Adept at completing projects with minimal supervision. Offering exceptional skills in active listening, oral and written communication, and analytical problem solving.

Work History

07/2003 - Current

Customer Sales Associate

Wal-Mart, Hudson, Wisconsin

● Developed leadership and task-oriented skills in developing and prioritizing department assignments.

● Worked independently and as team to maintain customer service department standards.

● Creatively designed, stocked, and organized merchandise displays to draw customer attention.

● Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.

● Answered customer telephone calls to provide information about store policies and available merchandise.

● Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

● Responsible for Training of many new Associates in Department.

● Ticket, arrange and display merchandise to promote sales.

10/2001 - 01/2002

Order Entry Clerk

Pleasant Company, Eau Claire, Wisconsin

● Completed accurate order data entry, including data verification, checking it against previously obtained information as necessary.

● Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and entered this information into order software.

● Recommended merchandise or services that will meet customers' needs.

● Informed customers by telephone of order information such as unit prices, shipping dates and anticipated delays.

Education

12/2005 Bachelor of Science Degree: Biology - Biomedical, Chemistry & Animal Science

University of Wisconsin - River Falls - River Falls, WI

Skills

Customer Service

Detail-oriented

Excellent Written And Oral Communication

Good Telephone Etiquette

Ability to work independently

Teamwork skills

Self-motivated

Ability to train others

Good Listening skills

Computer & Technical Skills

Type 32 wpm

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