Personal Assistant Service Representative

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CONTACT

Address : ***-** **** ***, **

Forest Hills NY 11375

Phone : 347-***-****

Email : *********@*****.***

SKILLS

• Customer Service

• MS Office

• Data Entry

• Multitasking

• Excellent Time Management

• Organizational Skills

• Communication Skills

EDUCATION

• MA in International Relations,

Far Eastern National Technical

University

• High School Diploma

PROFESSIONAL SUMMARY

Successful customer service and sales expert with 10 years experience. Committed to provide high-quality customer care. Friendly, energetic and results-driven professional skilled in responding to customers, addressing customer complaints and questions. Efficiently work independently as well as collaboratively. Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. WORK HISTORY

Customer Service Representative, 2019-Current

Orthoserg INC, Bronx, NY

• Handling phone calls and online inquiries

• Provided basic technical support for customers

• Processed orders

• Informed customers about billing procedures, submitted inquires and repayment plans

Margarita Saloon, New York, NY, February 2016 -2019 Assistant Manager

• Assist Manager in all daily operations of the restaurant and responded to employee and customer concerns and

compliments

• Hire, train, supervise employees and organized work schedules

• Manage paperwork, cash duties

• Inventory control and ordering of necessary products

• Banquets, event planning and management

04/2015 to 01/2018

Ebay Account Supervisor

• Built and Managed eBay store.

• Communicated with eBay customers on an on-going basis to answer questions, resolve disputes, provide further details about items for sale, and collect payment.

• Shipped an average of 10 packages a day using USPS, FedEx, and UPS both domestically and internationally.

• Proficient with all aspects of shipping including cost-benefit analysis of shipping options to determine cheapest and fastest options, adding insurance, tracking, and researching lost packages.

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ELENA ILYAICH

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