JESSICA MCCRAE

***** ** **** ******* *****, Florida 34476 · 401-***-****

adncvs@r.postjobfree.com · My Linkedin Profile

Experienced professional that is looking to acquire a position with a reputable company who is in need of someone with ten or more years of business experience in a multitude of roles; administrative, sales and marketing, revenue analytics, operations, accounting, and human resources.

EXPERIENCE

JANUARY 2021 – MAY 2021

GENERAL MANAGER, Lafrance Hospitality, Rhode Island

Oversight of all hotel operations and financials including but not limited to sales, accounting, revenue management, front office, housekeeping, food and beverage, payroll, and human resources.

SEPTEMBER 2019 – JANUARY 2021

ASSISTANT GENERAL MANAGER, HERSHA HOSPITALITY MANAGEMENT, RHODE ISLAND

Assisted General Manager in oversight of all operational outlets, maintained inventory par in all departments, handled all A/R and portions of A/P, and tax responsibilities, assisted in group sales efforts.

JUNE 2018 – SEPTEMBER 2019

DIRECTOR OF OPERATIONS, TPG HOTELS AND RESORTS, RHODE ISLAND

Oversight of all operational departments in a full-service hotel setting included but not limited to front office, housekeeping, catering, food and beverage, maintenance. Acted as interim General Manager for several months, adding all accounting and financial responsibilities. Also took on Area Director of Sales responsibilities during a 4-month period with a job vacancy, selling group and LNR business for two local hotels, preparing monthly reporting, maintaining active relationships with clients, and working with brand to acquire access to several national accounts producing in the market. Sent to taskforce in sales, front office and assist in account and revenue auditing for over a month at an independent resort in St. Pete Beach, Florida.

APRIL 2016 – JUNE 2018

AREA REVENUE MANAGER, TPG HOTELS AND RESORTS, RHODE ISLAND

Assisted Area Director in oversight of 3-5 area hotels, with direct responsibility to 2-3 hotels at any given time. Maintained pricing structure and integrity in both a metropolitan market as well as an airport market, with significant seasonality. Forecasting, preparation of budgets, weekly and monthly reporting. Developed tiered pricing structure for area sales team, with group ceiling, transient protect, catering spend and MARs over periods of need, discussed pricing over tighter periods or future years via DBR process. Worked on Choice to Marriot brand conversion.

FEBRUARY 2015 – APRIL 2016

AREA DIRECTOR REVENUE MANAGEMENT, TPG HOTELS AND RESORTS, RHODE ISLAND

Oversight of 2 select service hotels in the market. Developed new pricing structures for both hotels, accounting for significant YOY RevPAR growth. Extensive analysis to determine pricing, and shift from discount to retail segments. Worked on brand conversion from a Wyndham Garden Inn product to a Hilton Garden Inn product.

APRIL 2014 – FEBRUARY 2015

HOTEL CONTROLLER/REVENUE MANAGER, TPG HOTELS AND RESORTS, RHODE ISLAND

Handled all aspects of accounting for the property including but not limited to: A/R, A/P, general cashiering, daily reporting, processing of all disputes, and daily credit processing, outlet auditing, inventory control, monthly expense forecasting, expense budgeting. Provided revenue forecasting, analysis, and pricing structures for a focused service 200 room airport property. Hotel was in a seasonal location and I implemented seasonal pricing structure as it was not implemented prior. Raised overall ADR from $81 to $115 without compromising a significant amount of occupancy, accounting for a 57% YOY RevPAR increase.

JANUARY 2011 – APRIL 2014

ACCOUNTING/HR MANAGER, TPG HOTELS AND RESORTS, RHODE ISLAND

Handled all accounting for the hotel in addition to all aspects of human resources, from hiring and onboarding to payroll, garnishments, employee relations and reviews.

JULY 2007 – JANUARY 2011

FRONT DESK/NIGHT AUDIT, TPG HOTELS AND RESORTS, RHODE ISLAND

Guest service agent, answering phones, making reservations, checking guests in and out of hotel, finalizing billing, airline billing, charging off outlet revenue and processing card and room charges.

APRIL 2005 – JULY 2007

HOME HEALTH AIDE/CNA, HOMEFRONT HEALTHCARE, RHODE ISLAND

Assisted half of my clients with daily tasks, from self-care, meal preparation, light cleaning, and grocery shopping. Half of my clients received total care and were bed bound, this included full washes, dressing care, catheter care, colostomy care, and changing bags for G Tube feeding.

OCTOBER 2002 – FEBRUARY 2005

CNA, SAINT ELIZABETH’S HOME, RHODE ISLAND

Provided different levels of care to patients depending on their mobility and assistance needs, specialized in dementia care, on a locked unit.

EDUCATION

2002

DIPLOMA, Warwick Veterans Memorial High School

Received diploma in general studies.

SKILLS

Business Management

Payroll

Human Resources

Accounts Receivable

Accounts Payable

Onboarding

Revenue Management

Sales and Marketing

Hotel Accounting

Forecasting

Budgeting

Recruitment

References can be furnished upon requests.

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