Care Specialist Desk Attendant

JADA FAISON

*** *** ****** **** *****, NC ***** · 910-***-****

************@*****.***

Motivated student-athlete who demonstrates strong work ethic and creative abilities. Seeking to apply my qualitative communication, customer service and stamina skills as an employee at your facility.

EXPERIENCE

JUNE 2018 – SEPTEMBER 2019

FRONT DESK ATTENDANT, The Y Corporation

During this job, I was expected to provide an enhanced customer experience which was followed by greeting members in a friendly manner and building relationships to strengthen the company brand. I was to process membership paperwork including cancellations, new info, electronic funds transfers and payments while also describing features and benefits of the gym services.

JULY 2018 – 2019

SERVER/CUSTOMER SERVICE REPRESENTATIVE, PIZZA HUT

During this job, I was expected to take care of the needs of the customer in the dining area of the restaurant. As a server, I would also greet and seat customers, take food orders all while expected to have excellent communication skills with the public as well as my peers.

April 2020 – September 2020

Customer Service Representative, Lowes Home Improvement

Resolved customer issues by interacting with different departments such as Product Specialists and Pro Services. While also, managing daily communications with customers by telephone, email as well as in person options, which lead to customer satisfaction.

November 2020-Current

Client Care Specialist I, BB&T Now Truist

Currently serve as the first point of contact for a diversified financial service company with specialization in Loan Services as well as general Online Banking Services. I am to also provide account maintenance such as process payments, waive fees, distribute collateral titles, provide payoff information as well as retrieve documents for a perfect client experience.

EDUCATION

AUGUST 2019-CURRENT

UNIVERSITY OF NORTH CAROLINA AT PEMBROKE

Major-Nursing

GPA-4.1

Activities-UNCP Spirit Squad, Leadership Learning Cohort, Business Micro-Managing

WEST COLUMBUS HIGH SCHOOL

Graduated June 2019

GPA-4.0

Activities-Cheer, Softball, Volleyball, Dance/Studio Dance

SKILLS

Small Business Micro-Managing

Commercial Awareness

Negotiation

Problem Solving

ACTIVITIES

Over the years, I have been involved in various sports such as travel/showcase Softball. Volleyball, Dance and Cheerleading. For over four years I have gained the title as Captain over each of those sports. I would like to give back in hopes of creating my very own, recreational facility for children who may not participate in sports, clubs and other activities. I have volunteered at Liberty Commons Nursing and Rehabilitation Center along with Shoreland Health Care of Columbus County by helping feed the residents, participate in devotions and giving words of encouragement. Also, I have participated in “Groove for St. Jude”, “Feed the Children”, “American Red Cross”, “Toys for Tots” and community service work throughout my hometown as well as others.

Interests

Volunteering, Dancing, Exercising, Traveling, Hiking and Writing

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